Delinquency Event Type

Once you create a delinquency control for each collection class where the collection method is set to Self-Control Delinquency, you need to create the required delinquency event types using which you want the system to create delinquency events in the delinquency process. If an account is delinquent, you may want to send different kinds of letters such as dunning letter, warning letter, etc., send a To Do notification, initiate the termination or cancellation request for the individual memberships which are billed to the delinquent account, or initiate the termination or reinstatement request for the policies which are billed to the delinquent account. However, if a person is delinquent, you may want to send different kinds of letters such as dunning letter, warning letter, etc., send a To Do notification, or initiate the termination or reinstatement request for the policies which are billed to the delinquent person. The system enables you to send different kinds of letters, send To Do notification, or initiate the termination, cancellation, or reinstatement request by triggering different delinquency events at predefined intervals in the delinquency process.

A new maintenance object named C1-DLQ-EV-TP and a new business object named C1-DelinEventType are introduced to create the delinquency event types. The Delinquency Event Type screen enables you to create, edit, delete, and copy a delinquency event type. A delinquency event type enables the system to determine the following:

• The primary actions that you want to perform when the delinquency event of the respective delinquency event type is triggered manually (on or before the trigger date from the user interface) or automatically (on the trigger date through the C1-DPMON batch). For example, a primary action can be sending a letter, sending a To Do notification, initiating a cancellation, termination, or reinstatement request, etc. You can configure the system to perform the primary actions on the Event Activation system event.

• The secondary actions are those actions that you want to perform when the primary actions are completed. For example, a secondary action can be changing the delinquency process status, recalculating the trigger dates of the remaining events in the delinquency process, etc. You can configure the system to perform the secondary actions on the Monitor Completed Event system event.

Note that you can attach an algorithm to either or both of the system events while defining a delinquency event type. Once the algorithms attached to the Event Activation system event are executed, the status of the delinquency event is changed to Completed. The algorithms attached to the Monitor Completed Event system event are not executed in the online mode when the status of the current or prior delinquency event is changed to Completed. These algorithms are triggered when you execute the C1-DPMON batch.

Whenever you manually execute the subsequent events (non-first event) in the delinquency process, the system first checks whether the algorithms attached to the Monitor Completed Event system event of the previous delinquency event is successfully executed or not. If an algorithm attached to the Monitor Completed Event system event of the previous delinquency event is not executed successfully, the system displays a warning message that indicates the previous event’s monitoring algorithms are not executed successfully and confirms whether you want to continue in such scenario. If you click Yes, the system ignores the previous event’s monitoring algorithm and executes the algorithms attached to the Event Activation system event of the current delinquency event (which is triggered). However, if you click No, the system does not execute the algorithms attached to the Event Activation system event of the current delinquency event. Note that if there are no algorithms attached to the Monitor Completed Event system event of the previous delinquency event, the system will directly execute the algorithms attached to the Event Activation system event of the current delinquency event.