Delinquency Process Type Details

While creating a delinquency process type, you need to specify the following details:

• The entity type (for example, Account or Person) for which the delinquency process type is applicable. Notethat the account level delinquency process is applicable for both the fully insured individual and fully insured group businesses whereas the person level delinquency process is applicable only for the fully insured group business.

• The business object using which the delinquency process should be created in the system.

  Note: A new maintenance object named C1-DLN-PROC and a new business object named C1-Delinquency Process are introduced to create the delinquency processes.

• The type of object (for example, bill) for which you want to manage collections through the delinquency process. Note that the system enables you select only those objects as the collection objects for which the Eligible for Delinquency (Y/N) option type is selected in the respective maintenance object. At present, the Eligible for Delinquency (Y/N) option type is only selected for the BILL maintenance object.

• Whether the termination process should be automatically initiated for the following:

  • Policies billed to the delinquent person or account

  • Individual memberships billed to the delinquent account

• Whether the reinstatement process should be automatically initiated for the policies billed to the delinquent person or account. The automatic reinstatement is applicable only for the fully insured group business.

• The way in which you want to trigger the delinquency events in the delinquency process. The system supports the following ways:

  • Automatic - Used when you want the system to automatically trigger delinquency events on the trigger date through the C1-DPMON batch. The trigger dates are calculated for the delinquency events when you execute the C1-DPEVL batch. The trigger dates of the delinquency events are calculated using the given trigger date calculation details, such as trigger date calculation mode, wait period, etc. If you set the delinquency event trigger mode to Automatic, the system does not allow you to trigger the delinquency events manually from the user interface. The Trigger icon corresponding to a delinquency event in the Delinquency Process screen is disabled.

  • Manual - Used when you want to manually trigger delinquency events in the delinquency process at the desired interval. In this case, the trigger dates are not calculated for the delinquency events. The Trigger icon appears corresponding to a delinquency event in the Delinquency Process screen. You can trigger a delinquency event by clicking the Trigger icon corresponding to the delinquency event in any order irrespective of its sequence in the delinquency process. If you set the delinquency event trigger mode to Manual, the system does not automatically trigger delinquency events on the trigger date through the C1-DPMON batch.

  • Manual or Automatic – Used when you want the system to automatically trigger delinquency events on the trigger date through the C1-DPMON batch. The trigger dates are calculated for the delinquency events when you execute the C1-DPEVL batch. The trigger dates of the delinquency events are calculated using the given trigger date calculation details, such as trigger date calculation mode, wait period, etc. Here, you also have an option to manually trigger a delinquency event in the delinquency process whenever required before the trigger date to the expedite the collections process. The Trigger icon appears corresponding to a delinquency event in the Delinquency Process screen. You can trigger a delinquency event by clicking the Trigger icon corresponding to the delinquency event. Ideally, you must trigger a delinquency event in the ascending order of its sequence. However, if you manually trigger a delinquency event in any order, all the delinquency events in the Pending status before the manually triggered delinquency event will be skipped in the delinquency process. The status of such delinquency events is changed to Skipped.