Error Messages

The following table lists the errors that may occur during the payment upload process. It also indicates how you can resolve these errors.

Message Number Error Message Message Category Possible Issues
80110 File cannot be reuploaded as some records have already been processed. 11111 The possible issues could be:

  • You are trying to replace an existing file whose payment records are already moved to the staging area and/or for which payment events are already created.
1463 This file already exists in the system. Please check. 17000 The possible issues could be:

  • You are trying to upload a file which is already uploaded in the system without selecting the Replace Existing File check box.
1465 Please upload a file in the CSV format. 17000 The possible issues could be:

  • You are trying to upload a file which is not in the CSV format.
80113 Duplicate Header for column %1 in file. 11111 The possible issues could be:

  • The file has two or more columns with the same header.
80111 Length of value %1 too long for Field %2. Maximum length: %3 Found %4. 11111 The possible issues could be:

  • The length of value specified in the column exceeds the maximum field length. The following table lists the maximum length of each field:

    Column Name Maximum Length
    Account ID 10
    Match Type 8
    Match Value 30
    Tender ID 12
    Tender Amount 15
    Payment Amount 15
    Date Received 10
    Bank Account 30
    Payment Type 4
    Check Number 10
    Currency 3
    Account ID Type 8
    Account Identifier 30
    Payment Char Type1, Payment Char Type2, ......, Payment Char Type5 8
    Payment Char Value1, Payment Char Value2, ......, Payment Char Value5 254
    MICR ID 30
    Payor ID 10
80085 Invalid value for column: %1. 11111 The possible issues could be:

  • The payee account ID specified in the payment record does not exist in the system.

  • The match type specified in the payment record does not exist in the system.

  • The currency code does not exist in the system.

  • The account identifier type specified in the payment record does not exist in the system.

  • The tender amount is either zero or not specified in the payment record.

  • The payment amount is either zero or not specified in the payment record.

  • The bank account is not specified in the payment record.

  • The payment type (i.e. tender type) does not exist in the system.

  • The tender ID is not specified in the payment record.

  • The date received is not specified in the payment record.

  • The characteristic type specified in the payment record does not exist in the system.

  • The payor account ID specified in the payment record does not exist in the system.
80100 Invalid Account Identifier and Account Identifier Type code combination. 11111 The possible issues could be:

  • The system could not find the payee account ID for a given account identifier type and account identifier combination when the payee account ID is not specified in the payment record.
80086 %1 has more decimal positions than currency code %2 supports (%3). 11111 The possible issues could be:

  • The precision specified for the tender amount exceeds the decimal places defined for the currency in the system.

  • The precision specified for the payment amount exceeds the decimal places defined for the currency in the system.
13601 Tender Source does not exist for External Source ID (%1) 11 The possible issues could be:

  • The tender source does not exist for the external source ID in the system.
13603 Deposit control (%1/%2) Deposit Amount is not equal to sum of Tender Amounts 11 The possible issues could be:

  • The sum of tender control staging amount does not match the deposit control staging amount.
13604 Deposit Control (%1/%2) Tender count does not equal the number of Tender controls 11 The possible issues could be:

  • The number of tender control staging records does not match the total tender controls specified in the deposit control staging record.
13605 Tender control (%1/%2/%3) Total Tender Amount not equal to sum of Tender Amounts 11 The possible issues could be:

  • The sum of payment tender staging amount does not match the total tender amount specified in tender control staging record.
13606 Tender control (%1/%2/%3) tender count does not equal the number of Tenders 11 The possible issues could be:

  • The number of payment tender staging records does not match the total number of tenders specified in the tender control staging record.
13607 Suspense Contract does not exist for External Source ID (%1) 11 The possible issues could be:

  • The suspense contract is not defined for the tender source.
13608 Many Tender Sources found for External Source ID (%1) 11 The possible issues could be:

  • There are multiple tender sources in the system with the same external source ID.
13701 Pay Tender (%1/%2/%3/%4) Amount not equal to sum of Pay Amounts 11 The possible issues could be:

  • The sum of payment staging amount does not match the total amount specified in payment tender staging record.
13705 Payment (%1/%2/%3/%4) Person ID (%5) exists on multiple accounts. 11 The possible issues could be:

  • There are multiple payment records having contracts with the same old account ID but their payee account ID is different.
80194 File has no records to upload 11111 The possible issues could be:

  • You are trying to upload a file without any payment records.

80195 Incorrect header: %1 11111 The possible issues could be:

  • One or more column names in the payment data file are incorrect.
80196 Maximum file name size allowed is 60 characters 11111 The possible issues could be:

  • The file name contains more than 60 characters.
80199 Missing value for column %1 11111 The possible issues could be:

  • The match type is not specified in the payment record.

  • The match value is not specified in the payment record.

  • The payment type is not specified in the payment record.