Searching for Guest Checks

Reporting and Analytics lets you retrieve guest check details.

Required system privilege: Sales and Operations

This feature lets you search for guest checks that match certain search criteria. For example, if a customer calls to get a copy of their receipt you can narrow down the list of guest checks based on search criteria.

Note:

When drilling down into the check details, an information icon is displayed if you don't have the Payment Processing data permission. The Payment Processing report components and required data permission are only available for customers using the Payment Cloud Service.

1. In Reporting and Analytics, click the side navigation menu, click Reports, and then click Guest Checks.
2. Specify the search criteria and then click Search. Search criteria options include:
   • Date Selection - select Business Date or Check Opened Date and Time. The business date range that you can select is limited to a maximum of 7 days.
   • Check Employee First Name - you can use % as a wildcard character. Enter the first letters of your search term and then add % to the end to represent one or more other characters. For example, you can search all people with a first name starting with the letter J by searching J%.
   • Check Employee Last Name - you can use % as a wildcard character.
   • Check total
   • Check number
   • Tender type - enabled after you select a location. The listed options are limited to the definitions for that location.
   • Revenue center name - enabled after you select a location. The listed options are limited to the definitions for that location.
   • Menu item name - enabled after you select a location. The listed options are limited to the definitions for that location.
   • Order type name - enabled after you select a location. The listed options are limited to the definitions for that location.
   • Order channel name - enabled after you select a location. The listed options are limited to the definitions for that location.
   • Discount name - enabled after you select a location. The listed options are limited to the definitions for that location.
   • Check reference - if entered, this is also displayed as a separate column within the results.
   • Table reference - if entered, this is also displayed as a separate column within the results.
   • Credit card number (last 4 digits) - requires Simphony Payment Interface (SPI), or Oracle Restaurants Payment Cloud Service.
3. Select the check to view the Check Detail report.
   Within the report, you can download or print the report. If using Simphony, you can drill down further to see the POS transaction view. For more details about the Check Detail report, see the Oracle Restaurants Reporting and Analytics Reports Reference Guide.