Basic Troubleshooting

The following table contains descriptions and solutions for common problems encountered when installing or operating the KDC-210.

Table 8-1 Basic Troubleshooting

Problem	Possible Causes	Solution
The KDC-210 does not start and does not show the splash screen.	No power to the unit.	Make sure you connected the DC power adapter cable to the KDC-210 and that the AC power cable is connected to a surge-protected outlet, UPS, power conditioner, or wall outlet.
The KDC-210 does not start.	The system board may be defective.	Contact your Oracle MICROS representative.
The connected monitor remains blank after powering on the KDC-210.	The monitor cable may be disconnected or defective.	Verify both ends of the monitor cable are properly connected. Try using a different monitor cable.
The KDC-210 does not connect to the Local Area Network.	The network patch cable is not connected or is defective.	Install the appropriate Cat 5e or Cat6 patch cable between the KDC-210 and the network port connection. Try using a different patch cable.