1. Oracle MICROS Payment Cloud Service
  2. Preface

Preface

The Oracle Payment Cloud Service is a web-based application that provides a secure link to process transactions.

Purpose

This document is intended for Payment Cloud Service customers.

The navigation instructions throughout the documentation may not accurately depict the menu layout for your Oracle MICROS Enterprise Back Office deployment because administrators can customize the name and organization of the groups and links in the sidebar menu. Contact an administrator for assistance.

Audience

Payment Cloud Service documentation applies to the following users:

  • Users who perform day-to-day operations with Payment Cloud Service.

  • Administrators who configure and maintain Payment Cloud Service.

Customer Support

To contact Oracle Customer Support, access the Support Portal at the following URL:

https://iccp.custhelp.com/

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Oracle MICROS product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/food-beverage/.

Revision History

Table -1 Revision History

Date Description of Change

August 2021

Initial publication

September 2021

  • Updated Verify an Account Holder section with the Doing business as (DBA) name details.

  • Updated Support section with information on granting privileges to a support user.

  • Updated Roles and Users section with additional permission information.

October 2021

Updated Register the Terminal with permissions information.

November 2021

Updated Roles and Users with new topics.

May 2022

  • Updated Page Design topic with details for the Function field.

  • Updated Verify an Account Holder with a note about role options.

September 2022

  • Added the Guest Check Card Statement Descriptors.

  • Added Configure Terminal to IP Address.

  • Added Disputes chapter.

  • Updated Predefined Payment Roles with the terminals manager role.

  • Updated Assign Locations to an Account to add locations in Simphony EMC.

  • Updated Verify an Account Holder.

  • Updated Register the Terminal.

October 2022

  • Updated Add an Account with bank account details.

  • Updated Accounts with bank account details.

November 2022

  • Updated Add Account Holder.

  • Updated Guest Check Card Statement Descriptors.

December 2022

Moved Reporting and Analytics dispute and refund content to the Oracle MICROS Payment Cloud Service Feature Reference.

January 2023

  • Added Pending Transactions

  • Updated Add Account Holder with a note.

  • Updated Guest Check Card Statement Descriptors with character count.

  • Updated Payment Terminals chapter.

  • Updated Predefined Payment Roles.

April 2023

  • Updated Accounts.

  • Updated Assign Locations to an Account to be Assign Revenue Centers to an Account.

  • Updated Reassign Location to be Reassign Revenue Center.

  • Updated Register the Terminal.

  • Updated Define Payment Privileges.

  • Updated Grant Access to Payment Reports.

May 2023

  • Added Assign Payment Device.

  • Added Upgrade Firmware and View Version.

  • Added Upgrade Firmware and View Version for Castles S1F2.

  • Updated Page Design.

  • Updated Assign Revenue Centers to an Account.

  • Updated Register the Terminal.

August 2023

  • Updated Assign Revenue Centers to an Account.

October 2023

  • Added Add Business Owner.

  • Added Add Bank Account.

January 2024

  • Updated Assign Revenue Centers to an Account.

May 2024

  • Updated Assign Users to a Payment Role.

September 2024

  • Updated Register the Terminal.