Preface

Oracle Payment Cloud Service is a web-based application that provides a secure link to process transactions.

Purpose

This document is intended for Payment Cloud Service customers.

The navigation instructions throughout the documentation may not accurately depict the menu layout for your Oracle Restaurants Enterprise Back Office deployment because administrators can customize the name and organization of the groups and links in the sidebar menu. Contact an administrator for assistance.

Audience

Payment Cloud Service documentation applies to the following users:

  • Users who perform day-to-day operations with Payment Cloud Service.

  • Administrators who configure and maintain Payment Cloud Service.

Customer Support

To contact Oracle Customer Support, access the Support Portal at the following URL:

https://iccp.custhelp.com/

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Oracle Restaurants product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/food-beverage/.

Revision History

Table -1 Revision History

Date Description of Change

September 2022

Initial publication

November 2022

Moved payment report content from the Reporting and Analytics User Guide to this guide.

December 2022

Moved Reporting and Analytics dispute and refund content from Oracle Restaurants Payment Cloud Service Configuration to this guide.

April 2023

  • Updated Payment Reports data retention link.

  • Added Payout Business Dates.

  • Added Payout Detail.

  • Added Payout Locations.

  • Added Payout Reconciliation.

  • Added Payout Settlement Dates.

May 2023

Updated Payment Reports chapter.

June 2023

  • Updated the Payment Status Summary report to be named Card Payment Summary.

  • Updated the Reconciliation report to be named Payout Status.

  • Updated Payouts Summary.

January 2024

  • Added Payment Exceptions.

  • Added Exception Details.

September 2024

  • Added Payout Reconciliation

  • Added Payment Transaction Detail

  • Added Chargeback Detail

  • Added Payout Transaction Detail

  • Added Payout Locations and Dates

  • Updated Account Payout Reconciliation.

  • Updated Payout Detail.

October 2024

  • Updated the Payout Status report to be named Card Payment Tracking Summary and updated several report components.

  • Added Card Payment Tracking.

  • Added Card Payment Tracking Detail.

March 2025

  • Updated Payout Transaction Detail for release 20.2.

  • Added Payments Tracking and Reconciliation chapter for release 20.2.

May 2025

Added Fraud Alerts From Issuers section to chapter Credit Card Disputes (Issued Through Reporting and Analytics).

September 2025

Added Misaligned Terminals.

April 2026
Added Oracle Refund Advance and Oracle Refund Reclaim to the following topics in the Payment Reports chapter:
  • Account Payout Reconciliation
  • Card Payment Tracking
  • Card Payment Tracking Detail
  • Payout Detail
  • Payout Transaction Detail