1. Oracle MICROS Payment Cloud Service
  2. Preface

Preface

Oracle Payment Cloud Service is a web-based application that provides a secure link to process transactions.

Purpose

This document is intended for Payment Cloud Service customers.

The navigation instructions throughout the documentation may not accurately depict the menu layout for your Oracle MICROS Enterprise Back Office deployment because administrators can customize the name and organization of the groups and links in the sidebar menu. Contact an administrator for assistance.

Audience

Payment Cloud Service documentation applies to the following users:

  • Users who perform day-to-day operations with Payment Cloud Service.

  • Administrators who configure and maintain Payment Cloud Service.

Customer Support

To contact Oracle Customer Support, access the Support Portal at the following URL:

https://iccp.custhelp.com/

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Oracle MICROS product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/food-beverage/.

Revision History

Table -1 Revision History

Date Description of Change

September 2022

Initial publication

November 2022

Moved payment report content from the Reporting and Analytics User Guide to this guide.

December 2022

Moved Reporting and Analytics dispute and refund content from Oracle MICROS Payment Cloud Service Configuration to this guide.

April 2023

  • Updated Payment Reports data retention link.

  • Added Payout Business Dates.

  • Added Payout Detail.

  • Added Payout Locations.

  • Added Payout Reconciliation.

  • Added Payout Settlement Dates.

May 2023

Updated Payment Reports chapter.

June 2023

  • Updated the Payment Status Summary report to be named Card Payment Summary.

  • Updated the Reconciliation report to be named Payout Status.

  • Updated Payouts Summary.

January 2024

  • Added Payment Exceptions.

  • Added Exception Details.