Unreferenced Refunds

Use Case Description

• A guest returns without the original receipt and asks for a refund.

• The manager rings in a new check with a negative service charge and closes it to a credit card provided by the customer (this may not even be the same credit card used to make the original payment).

  • Check Total: -10.00

  • Tip Total: 0.00

  • Payment Total: -10.00

Export or BI API Results

• Results when collected on Tuesday 08/06/2024. 

  Table 10-29 Payment Transaction Details

  Payment ID	Payment Detail ID	Business Date	Adjustment Business Date	Transaction Date and Time	PSP Reference	Check Number	Guest Check Detail ID	Payment Type	Transaction Amount	Tip Amount
  123450	123456780	08/05/2024	08/05/2024	08/05/2024 8:00AM	AB88000000CD000001	1234	1234567890	REFUND	-10.00	0.00

• Results when collected on Wednesday 08/07/2024.

  Table 10-30 Payment Settlement Details

  Payment ID	Payment Detail ID	PSP Reference	Business Date	Settlement Date	Journal Type	Card Present Fee	Card Present Rate	Settlement Amount	Is Referenced
  123450	123456780	AB88000000CD000001	08/05/2024	08/07/2024	REFUNDED	0.15	0.20	-10.00	2 QA to verify

• Results when collected on Thursday 08/08/2024.

  Table 10-31 Payment Payout Details

  Payment ID	Payment Detail ID	PSP Reference	Business Date	Journal Type	Payout Amount	Transaction Payout PSP Reference	Fee Payout PSP Reference	Oracle Fees
  123450	123456780	AB88000000CD000001	08/05/2024	REFUNDED	-10.35	EF99000000XY000002 QA to verify	EF99000000XY000002 QA to verify	0.35 QA to verify

  Table 10-32 Payment Payout Summary

  Payout PSP Reference	Batch Payout Date	Batch Payout Date and Time	Batch Payout Currency	Batch Payout Amount
  EF99000000XY000002	08/08/2024	08/08/2024 9:30AM EST	USD	1000.00

Payment Tracking Report

• Payment Tracking Report run on Monday 08/05/2024 at 8:05 a.m. for business date 08/05/2024.

  • Tender Amount: -10.00

  • Everything else is empty or 0 (also pending amount)

• Payment Tracking Report run on Wednesday 08/07/2024 at 2:00 p.m. for business date 08/05/2024.

  • Tender Amount: -10.00

  • Settled Amount: -10.00

  • Variance Settled to Tender: 0.00

  • Fee Amount: 0.35 (= applicable variable rate + fixed fee = 2% of 10.00 + 0.15)

  • Expected Payout: -10.35

  • Payout Amount: empty

  • Variance Payout to Expected: empty

• Payment Tracking Report run on Thursday 08/08/2024 at 2:00 p.m. for business date 08/05/2024.

  • Tender Amount: -10.00

  • Settled Amount: -10.00

  • Variance Settled to Tender: 0.00

  • Fee Amount: 0.35 (= applicable variable rate + fixed fee = 2% of 10.00 + 0.15)

  • Expected Payout: -10.35

  • Payout Amount: -10.35

  • Variance Payout to Expected: 0.00