List of Payment Statuses 

A breakdown of payments by status is included on reports such as the Card Payments Summary report. The statuses are also included in exports or BI API responses labeled as Journal Type.

The order and timeline of those statuses are:

• CANCELED - A same-day (prior to cut-off) void of a tender or a full same-day (prior to cut-off) refund is issued, resulting in a 0.00 payment amount.

• SUBMITTED FOR PROCESSING - The POS transaction has posted from the workstation to the cloud and appears on Sales reports, but card payment has not yet been processed.

• RECEIVED - The payment has been confirmed as captured for processing.

• REFUSED - The card issuer has refused the card payment during processing. 

• SETTLED - The card issuer has processed the transaction. Fees are calculated and the payment is queued up for payout. 

• REFUNDED - A previously settled transaction has been processed for a full or partial refund and is included in the next payout batch.

• CHARGEBACK - A dispute is initiated through the bank. The disputed amount and a chargeback fee are included in the next payout batch.

• CHARGEBACKREVERSED - The merchant submitted documentation to defend a chargeback. The disputed amount is returned to the merchant. The chargeback fee is not returned.

• SECONDCHARGEBACK - The submitted defense documentation is not sufficient. The disputed amount and another chargeback fee are included in the next payout batch.