What’s New for Oracle Restaurants Payment Service

1 What’s New for Oracle Restaurants Payment Service

Here’s an overview of the new features and enhancements that were recently added to Oracle Restuarants Payment Service.

Entries have links to a Customer Support Portal article that lists bugs fixed in a release. Also see Enterprise Back Office Fixed 20.1 Fixed Issues for more information on Reporting and Analytics fixed bugs.

Release 20.2.1—June 2025

The following table describes new features or updates in the release. For a list of bugs fixed in the release, go to the Support Portal and then click Document 10838.

Feature or Update	Description
Web Addresses	After conversion to Balance, the Web Address field on the Add Account Holder and Edit Account Holder forms allows for multiple web addresses to be entered.

Release 20.2—March 2025

The following table describes new features or updates in the release. For a list of bugs fixed in the release, go to the Support Portal and then click Document 10838.

Feature or Update	Description
Payment Reconciliation	Added the new Payments Tracking and Reconciliation chapter to the Oracle MICROS Payment Cloud Service Feature Reference Guide which explains: The reports that help you with tracking and reconciling transactions to payouts. The timing of transactions, settlements, payouts, and data availability. Examples of the most common payment transactions.

Release 20.1.20—March 2025

This release contains bug fixes. To view them, log in to the Support Portal and then click Document 10838.

Release 20.1.19—March 2025

This release includes internal bug fixes.

Release 20.1.18—November 2024

This release includes internal bug fixes.

Release 20.1.17—October 2024

This patch contains only internal and security fixes.

Release 20.1.16—September 2024

The following table describes new features or updates in the release. For a list of bugs fixed in the release, go to the Support Portal and then click Document 10838.

Feature or Update	Description
Terminal registration	Users with only the Terminals Manager role can now register terminals for their assigned locations.
Roles and privileges	The Add button is now enabled when adding the Payment Role.
Reports	Updated the Transaction and Payout Variances report to improve the accuracy of how variances are calculated. Reports no longer show duplicate transaction amounts when transactions are posted after settlement details have been received. The Disputes tab in the Payments dashboard now correctly shows the disputed amount and the transaction amount.
System	Improved database query performance.

Release 20.1.14.12—August 2024

This release contains bug fixes. To view them, log in to the Support Portal and then click Document 10838.

Release 20.1.14.11—July 2024

Feature or Update	Description
Reports	The Payout Detail and Payout Transaction Detail reports can now be grouped by business date.

Release 20.1.14.8—May 2024

This release contains bug fixes. To view them, log in to the Support Portal and then click Document 10838.

Release 20.1.14.7—May 2024

This release contains bug fixes. To view them, log in to the Support Portal and then click Document 10838.

Release 20.1.14—October 2023

For a list of bugs fixed in the patch, log in to the Support Portal and then click Document 10838.

Feature or Update	Description
Reports	In the Payout Summary report group header, the Total and Exception amounts reflect the entire scope of the account. Filters are not considered for these amounts.

Release 20.1.12—June 2023

Feature or Update	Description
Reports	Renamed two reports to clarify and better reflect their purpose. Payment Status Summary was renamed to Card Payment Summary and a new description was added. Reconciliation was renamed to Payout Status and a new description was added. Added offline authorization information to several reports and the payments transactions screen to identify transactions that were made while the payment device was offline or unable to communicate with the payment processor. Updated the Payment Transaction Detail report (drill-down report from Card Payment Summary and Payout Status reports). Updated the Payments – Transaction Screen.

Feature or Update

Description

Reports

Renamed two reports to clarify and better reflect their purpose.
- Payment Status Summary was renamed to Card Payment Summary and a new description was added.
- Reconciliation was renamed to Payout Status and a new description was added.
Added offline authorization information to several reports and the payments transactions screen to identify transactions that were made while the payment device was offline or unable to communicate with the payment processor.
- Updated the Payment Transaction Detail report (drill-down report from Card Payment Summary and Payout Status reports).
- Updated the Payments – Transaction Screen.

Release 20.1.11.3—June 2023

This release contains bug fixes. See Document 10838 for a list of fixed bugs.

Release 20.1.11.1—May 2023

This release contains bug fixes. See Document 10838 for a list of fixed bugs.

Release 20.1.11—April 2023

See Document 10838 for a list of bugs fixed in the patch.

Feature or Update	Description
Payment data permission	New subject area added to the Exports module that are accessible with the new Payments data permission.
Accounts	Instead of locations, now revenue centers are assigned to accounts. You can now assign a merchant category code (MCC) to locations or accounts so that credit card reward points programs can correctly identify the category of charges.
Account holders	The Rates and Fees tab has been removed.
New reports	Payout Reconciliation: Shows itemized bank payouts so you can track the source. This report drills down to several other reports: Payout Detail Payout Locations Payout Business Dates Payout Settlement Dates Payment Exceptions
Revenue Centers	Instead of locations, now revenue centers are assigned to accounts. Existing revenue centers automatically inherit the location or property’s store ID number and are assigned to the account that the location or property was assigned to before the upgrade. Any new revenue center assigned to an account after this release is assigned a new store ID number. If any revenue center address fields were incomplete at the time of the upgrade, then they are filled in with property’s address and phone number information. If you are a new Payment Cloud Service customer you must use the correct combination of releases. If you are an existing customer wanting to add a new revenue center, you must also use the correct combination of releases: (Preferred) Simphony release 19.5 and Enterprise Back Office release 20.1.11 Simphony release 19.4 and Enterprise Back Office release 20.1.10.1 A merchant category code (MCC) can be selected for each revenue center at the time of assignment.

Release 20.1.10.1—January 2023

See Document 10838 for a list of bugs fixed in the patch.

Release 20.1.10—September 2022

Feature or Update	Description
Terminal assignment	Restaurateurs can register terminals through Payment Cloud Service instead of contacting Oracle Support. Registration consists of entering the terminal serial number and assigning it to a location. Restaurateurs can use mobile devices to scan a QR code on workstations to assign terminals to locations.
Disputes	Enterprise administrators can now manage chargebacks against sub-merchant accounts when customers dispute charges.
Support access	Oracle Support can be granted temporary access to provide help with Payment Cloud Service. Enterprises needing support can enter a code and assign a payments role for a given time period so Oracle Support can access the enterprise system.
Full or partial refunds	Authorized administrators can issue partial or full refunds to guests.
New reports	Chargeback Summary: Shows chargeback details by status, location, and revenue center. Transaction and Payout Variances: Shows differences between the point of sale and payment processor.