Service Performance (Table Service Restaurant, Add-On Tax)

Operations performance report that shows service metrics.

Description

The Service Performance report is an operations performance report that consists of pie charts, a bar chart, a scatter chart, and tables that show service metrics. This report shows KPIs by day part to highlight the most profitable and least profitable times of day. This report is for table service restaurants with add-on taxes.

Permission: Sales and Operations.

Report Tags

Simphony, RES 3700, e7, Add On Tax, and Table Service.

Total Net Sales by Day Part

Visualization: Pie chart.

Permission: Sales and Operations.

Table 4-42 Total Net Sales by Day Part

Category	Data Format	Description
Day Part	Percent	Day part net sales as a percent of all day part net sales in the pie chart

Total Guest Count by Day Part

Visualization: Pie chart.

Permission: Sales and Operations.

Table 4-43 Total Guest Count by Day Part

Category	Data Format	Description
Day Part	Percent	Day part guest count as a percent of all day part guest counts in the pie chart

Total Check Count by Day Part

Visualization: Pie chart.

Permission: Sales and Operations.

Table 4-44 Total Check Count by Day Part

Category	Data Format	Description
Day Part	Percent	Day part number of checks as a percent of all day part number of checks in the pie chart

Total Table Turns by Day Part

Visualization: Pie chart.

Permission: Sales and Operations.

Table 4-45 Total Table Turns by Day Part

Category	Data Format	Description
Day Part	Percent	Day part table turns as a percent of all day part table turns in the pie chart

Net Sales and Labor Cost by Quarter Hour

Visualization: Bar chart.

Permission: Sales and Operations.

Table 4-46 Net Sales and Labor Cost by Quarter Hour

Category	Data Format	Description
Net Sales	Currency	Net sales on the left-hand side of the Y axis
Labor Cost	Currency	Labor cost on the right-hand side of the Y axis
Quarter Hour	Time	Quarter hour time period on the X axis

Profitability by Quarter Hour

Visualization: Scatter Plot.

Permission: Sales and Operations.

Table 4-47 Profitability by Quarter Hour

Category	Data Format	Description
Net Sales	Currency	Net sales on the Y axis
Labor Cost	Currency	Labor cost on the X axis

Service by Day Part and Quarter Hour

Visualization: Table.

Permission: Sales and Operations.

Table 4-48 Service by Day Part and Quarter Hour

Category	Data Format	Description	Drill-Down Report
Total Row		The top row of the table shows totals for each category
Time Period	String	Day part or quarter hour	Drills down to All Checks Fixed Period
Net Sales	Currency	Net sales	Drills down to Net Sales
Percent of Total Net Sales	Percent	Day part or quarter hour sales as a percent of total net sales
Labor Cost	Currency	Labor cost	Drills down to Labor Summary
Labor Cost Percent	Percent	Labor cost as a percent of net sales
Guest Count	Integer	Number of guests	Drills down to Guests
Average Spend per Guest	Currency	Average spend per guest
Check Count	Integer	Number of checks	Drills down to Checks
Average Spend per Check	Currency	Average spend per check
Table Turns	Integer	Number of table turns	Drills down to Tables
Average Dining Time	Time duration	Average dining time	Drills down to Tables

Service by Hour and Quarter Hour

Visualization: Table.

Permission: Sales and Operations.

Table 4-49 Service by Hour and Quarter Hour

Category	Data Format	Description	Drill-Down Report
Total Row		The top row of the table shows totals for each category
Time Period	String	Hour or quarter hour	Drills down to All Checks Fixed Period
Net Sales	Currency	Net sales	Drills down to Net Sales
Percent of Total Net Sales	Percent	Hour or quarter hour sales as a percent of total net sales
Labor Cost	Currency	Labor cost	Drills down to Labor Summary
Labor Cost Percent	Percent	Labor cost as a percent of net sales
Guest Count	Integer	Number of guests	Drills down to Guests
Average Spend per Guest	Currency	Average spend per guest
Check Count	Integer	Number of checks	Drills down to Checks
Average Spend per Check	Currency	Average spend per check
Table Turns Count	Integer	Number of table turns	Drills down to Tables
Average Dining Time	Time duration	Average dining time	Drills down to Tables