Transfer Logs

You can enable the automatic transfer of logs from mobile phones or handheld devices to the main workstation (known as the Check and Posting Server or CAPS) for support purposes. The frequency of the transfer can be set from 30 minutes up to every 8 hours.

This functionality allows log files to be retained on the CAPS machine for a longer time period than they may be available on the mobile phone or handheld device. They can also be easily accessed and viewed on CAPS to ensure that the devices are working properly, or to analyze issues.

1. On the POS Functions page, click Property Management Console.
2. Click Support.
3. On the Support page, click Transfer Logs. The Transfer Logs dialog appears.

   Figure 3-17 Transfer Logs on Mobile Phones and Handheld Devices

   
   
   
4. Click Enable Log Transfer, and then select the Frequency of Log Transfer.

   By default, Enable Log Transfer is checked, and the Frequency of Log Transfer is set to 1 hour.

   When the logs are rotated on the Android device, the two most recent archived log files are zipped and then transferred to the CAPS machine based on the Frequency of Log Transfer. These logs are stored in the …\EGatewayLog\POSClientLogs folder on the CAPS machine.

   Figure 3-18 Frequency of Log Transfer on Android Devices

   
   
   
5. Close the PMC.