Configure Guest Check Headers and Trailers, and Customer Receipt Headers

Guest check headers and trailers are leading and trailing lines that print on guest checks. Typically, the header lines include the name of the property or revenue center and address. The trailer lines generally show gratitude or promotional information about upcoming events. At hotels, guest check trailers are often configured to show room charge information for the customer to complete. You can also set a header or trailer line to print logos rather than text.

Headers print automatically on guest checks. You must set trailers to print per tender/media record.

This is a separate configuration from Configure Headers and Trailers for Printed POS Reports

1. Select the Enterprise, property, or revenue center, click Descriptors, and then click either Guest Check Headers or Guest Check Trailers.
2. For each row, enter information in the following fields:

   • Text: Enter the text to appear on the header or trailer.

   • (Optional) Use Logo: Select this option to print a logo rather than text on the guest check header or trailer. If you select Use Logo for an existing check header record that has content in the Text column, that text no longer appears on printed guest checks and customer receipts.

   • (Optional) Logo: If you selected Use Logo, click the ellipsis point (...) button in the Logo column, select the image you uploaded, and then click OK.

3. Click Save.
4. To assign text or a logo to customer receipts and guest check trailers, repeat these steps, selecting the Guest Check Trailers and Customer Receipt Headers modules in Step 1.

   You must also select 28 - Print Guest Check Trailer on Fast Transaction Customer Receipt for tender records from the Tender/Media Printing options. If you do not set this option, trailers do not print on customer receipts when the tender is used to close a fast transaction.

5. To configure trailers to print for each tender media record, select the Enterprise or property, click Configuration, and then click Tender/Media.
6. Double-click the tender record.
7. Click the Options tab, and then click the Printing Options subtab.
8. Set the appropriate options as described in the following table:

   Table 14-3 Trailer Printing Options for a Tender Record

   Option	Description
   20 - Print Sales Itemizers	Select this option to print the sales itemizer lines on guest checks, customer receipts, and memo checks when workstation operators use the tender record. Deselect this option to suppress printing of the sales itemizers.
   21 - Print Summary Totals	Select this option to print the summary totals (subtotal, tax, amount due, and change due) on guest checks, customer receipts, and memo checks when workstation operators press the key. Deselect this option to suppress printing of the summary totals.
   22 - Print Check Trailer	Select this option to print the guest check trailer lines at the end of the guest check.
   28 - Print Guest Check Trailer on Fast Transaction Customer Receipt	Select this option to print the guest check trailer on the customer receipt when workstation operators use the tender to close a fast transaction. Deselect this option to prevent the trailer from printing on customer receipts.

9. Click Save.