Running the Clear Totals Operation

Before clearing totals, you must batch and settle all credit card transactions dated prior to the specified business date. You cannot clear totals when unbatched credit cards exist. Oracle recommends that you generate and save all credit card related reports from either the EMC or Oracle Hospitality Reporting and Analytics for historical reference.

Time Zone synchronization between the Simphony application server and workstations is important for the Clear Totals operation to work correctly. The CAL keeps the time settings on Simphony clients in synchrony with the Simphony application server. Some devices do not use CAL for configuration, and these devices can become asynchronous with the Simphony application server. Therefore, before running the Clear Totals operation, ensure that the time settings on non-CAL devices are set to match the Simphony application server’s time settings as closely as possible.

1. Select the property, click Tasks, and then click Clear Totals.
2. Select the Business Date from the drop-down list.
3. Click Clear Totals. The Result window shows the status of each purged job.
4. Select the property, click Setup, and then click Workstations.
5. Look at the column named Totals Cleared Through, and verify that the date and time appear in the column for each workstation at the property.
6. Double-click the Check and Posting Service (CAPS) workstation, and then click the Service Host tab.
7. Verify that the date and time appear in the Totals Cleared Through column for the CAPS workstation.

EGateway log files show the date and time a Clear Totals operation was performed.