Kitchen Display System Controller

The Kitchen Display System Controller provides the bridge between the POS and KDS clients and manages the communication with the KDS clients.

The KDS controller device uses both the Simphony KDS shared service and the KDS Controller Windows service. When an order is sent to the kitchen, POS clients send data to the KDS shared service running on the designated service host. The KDS shared service forwards the information to the KDS Windows service, which then manages the communication to and from the KDS clients.

As the number of KDS clients and orders increase, the resource utilization of the KDS controller Windows service increases.

There is always a one-to-one relationship between Simphony KDS shared services and KDS Controller Windows Services. A property can have more than one KDS controller, which can be useful when there are revenue centers with independent kitchens, such as in airport and large venue configurations.

The KDS Controller and Backup KDS Controllers services cannot exist on the same hardware.