8 Remote Support
Oracle Customer Support agents can use the Remote Support Tool (RST) to securely access Simphony Cloud users’ Linux-based workstations and perform support tasks. This includes access to the Linux terminal shell, the Simphony client user interface, and transferring files.
To use the RST, your workstations must be on the Linux platform and your organization must be provisioned for the RST.
On the Linux workstation, Simphony Cloud users can launch the support session and provide the Support Session ID to the Oracle Customer Support agent. The status of the Support Session appears on the workstation (active or connected). Upon completion, the user or the agent can close the support session.