Tendering with Multiple Credit Cards

You can tender checks using multiple credit cards based on the workstation configuration. The workstation has one of the following configurations:

• Separate buttons for authorizing and finalizing credit card payments

• One button to authorize and finalize credit card payments

1. If the workstation has separate buttons for authorize and finalize:
   1. Press the Credit Card Authorization tender button.
   2. Swipe the credit card or enter the credit card number and expiration date, and then press OK. The merchant and customer vouchers print (if configured).

      If your system uses the Oracle Payment Interface (OPI) and you previously performed a credit card authorization and then added menu items to the check (for example, a bar tab), you are prompted with Select Existing Auth or New Card?. The card does not need to be present after the initial authorization. If you select an existing auth, the card will receive a new authorization for the full amount, and a merchant voucher prints. (The original authorization is reversed by OPI.)

   3. (Optional) Perform a service total.
   4. (Optional) Pick up the check.
   5. Repeat Steps 1-a through 1-d to authorize all credit cards.
   6. Press the Credit Card Finalize tender button, enter the amount to charge the credit card, and then press OK. The customer receipt prints.
   7. Repeat Step 1-f until the check is paid in full.
2. If the workstation has one button for authorize and finalize (sale):
   1. Press the tender button configured for credit card sale payments.
   2. Enter the amount to charge the credit card, and then press OK.
   3. Swipe the credit card or enter the credit card number and expiration date, and then press OK. The merchant voucher, customer voucher, and the customer receipt print (if configured).
   4. If your system uses OPI to process credit cards, after the guest signs the merchant voucher to authorize the credit transaction, you need to visually check to ensure that the signature on the merchant voucher matches the signature on the card.

      • If the signatures match, click Yes at the Does the signature match the signature on the card? prompt.

      • If the signatures do not match, click No. The payment is voided and a reversal request is sent to OPI. The check detail area appears, and the check remains open awaiting a new payment tender.

      • If multiple languages are configured, click Translate to change the Yes, No, and Translate buttons to the configured language. The prompt message is not translated in Simphony version 2.10.

   5. Repeat Steps 2-a through 2-d until the check is paid in full.