Closed Guest Check Operations

After a check is closed, you can allow workstation operators to perform these operations:

• Adjust Closed Check: Change or add a tip, tender, or guest count to a closed check without reopening it.

• Reopen Closed Check: Reopen the check and use as a regular guest check. All menu items from the check are considered previous-round items.

• Reprint Closed Check: Reprint checks for a closed transaction in the current or previous business dates.

• Reprint Previous Closed Check: Reprint a receipt for the last closed check.

Note:

If workstation operators are allowed to reopen, adjust, or void closed checks, be aware of the following RVC Parameters options settings and their effect on the Check Count value on reports:

• Whether RVC Parameters option 73 - Keep The Same Check Number When a Closed Check is Voided is enabled or not has no impact on the Check Count value on reports.

• When RVC Parameters Posting option 5 - Zero or Negative Transactions Do Not Add to Guest or Guest Check Counts is enabled and a workstation operator closes a check with a 0.00 or negative amount, the Check Count value does not increment and remains the same value on reports.

• When RVC Parameters Posting option 5 - Zero or Negative Transactions Do Not Add to Guest or Guest Check Counts is enabled, when a workstation operator performs the Reopen Closed Check or Void Closed Check functions on a closed check, the Check Count value remains the same value on reports.

• When a workstation operator initially closes a check with a positive amount, the Check Count value has already incremented to 1, so when a workstation operator performs the Void Closed Check function on the same check, the Check Count value remains the same on reports.