- Configuration Guide
- Dining Room Tables and Seating
- Creating the Touchscreen Reservation List
Creating the Touchscreen Reservation List
The Reservation List allows hosting staff to manage all reservation requests. Oracle recommends that you create a Reservations List on a page for the reservation functions. You can use the template provided in Simphony. If a property uses future reservations or multiple dining room layouts, a Tabbed Template provides workstation operators with a smoother means to navigate between wait lists, reservation lists, and table layouts.
The Table Management System (TMS), Wait List, and Reservation functions must reside within the same content area on a page in order to interact.
- Select the Enterprise, property, or revenue center, click Configuration, and then click Page Design.
- Double-click the page on which to place the Reservation List.
- On the Edit tab, select the page area in which to define the reservations.
- Click Other..., select Table Management, and then select Reservation
Area.The Reservation List contains buttons for creating future reservations. You can place the Reservation List alone or within the Host Command Area, where hosting staff can hide and recall it. Oracle Hospitality recommends placing the Reservation List on its own page. After placing the reservation area, the Reservation List settings appear in two sections:
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Reservation List Columns: The columns section allows you to set Reservation List columns and formats that appear on the POS client. You can configure the content, width, and order in which the columns appear on the Reservation List.
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Summary Area: The summary section allows you to set the reservation details that appear on the POS client when a workstation operator highlights a reservation in the Reservation List.
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- Highlight the reservation area, and then select Reservation List Columns.
- In the Header and Detail Font Size fields, select the size of the font used to show the reservation heading and detail.
- For each Reservation List column, select the Enable option if you want the column name to appear in
the POS client Reservation List, and then enter the column width for
each column.
Table 52-13 Reservation List Columns
Column Name Description Cancel Date
If a reservation is cancelled or the guest does not arrive, this column shows the date and time of cancellation.
Alert Icon
The alert icon is always enabled and is the first column shown in the Reservation List. This column contains icons to indicate status or properties of the reservation record. Alert icons represent the request method, VIP status, and seating preferences.
Confirmation Number
Simphony issues a confirmation number after a workstation operator or guest creates a reservation.
Covers
This column shows the number of covers for the reservation.
Created
This column shows the date and time the reservation was created.
Greeted
This column shows the time when the host staff greeted the guest.
Time
The time is always enabled and is the second column shown in the Reservation List. This column shows the time when the reservation is scheduled to be seated.
Guest Name
This column shows the name in which the reservation was created.
Pager Number
Do not use this column.
Phone Number
This column shows the guest’s phone number.
Request Method
This column shows an icon representing the source of the reservation (phone or Internet).
VIP
This column shows an icon representing the VIP flag if the guest has a VIP status.
Wait Quote
Do not use this column.
- Click the black up and down arrows in the top portion of the Reservation List Columns section to sort and move each enabled column to the order of appearance in the POS client Reservation List.
- Select Summary Area.
- Select Show Summary to show reservation details in the Reservation List when a workstation operator highlights a reservation.
- In the Summary Height field, enter
a static height for the summary information.
When you enter 0 (zero), the height of the summary area appears dynamically, depending on the amount of content and details associated with the highlighted reservation.
- In the Label and Detail Font Size fields, select the size of the font used to show the summary label and details.
- For each Reservation summary field:
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Select the Enable option to show summary content in the POS client Reservation List.
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Select the New Line option to show summary information on a new line in the POS client Reservation List.
The information in the Summary Area is the same as the Reservation List Columns, with the addition of the content listed in the following table.
Table 52-14 Reservation List Summary
Summary Content Description Notes
This summary option contains text included in the Notes field of the reservation record. This field holds up to 255 characters of text and automatically wraps in the summary area.
Referral Notes
This summary option contains text included in the Referral Notes field of the reservation record. This field holds up to 255 characters of text and automatically wraps in the summary area.
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- Click Save.