- Configuration Guide
- Dining Room Tables and Seating
- Configuring Table Suggestion Factors
Configuring Table Suggestion Factors
The Table Suggestion process uses several optional factors to determine the next parties to seat, and the tables that the TMS suggests for seating. Although the table suggestion factors all work together, Oracle Hospitality recommends that you use only a few factors initially to become accustomed to how the listing and suggestion process works for the property.
- Select the Enterprise, property, or revenue center, click Setup, and then click TMS Parameters.
- Click the Table Suggestion tab.
- Use the arrow buttons to move and rank the suggestion factors. The factor order alters the table suggestion calculations.
Table 52-12 Table Suggestion Factors
Table Suggestion Factor Places a Greater Value On ... Reservation Waiting
Reservations that have been waiting longer than other requests in the seating order
Waiting Past Quote
Reservation or walk-in requests where the request has been waiting longer than their scheduled seating time or quoted wait time
Reservation Waiting Past Quote
Reservation requests where the request has been waiting longer than the scheduled seating time
Reservation Greeted
Reservation requests where the party has arrived and hosting staff greeted them
Reservation
Reservation requests versus non-reservation requests (walk-ins) in the seating order
VIP Waiting
Reservation requests where the party is designated as a VIP and have been waiting versus non-VIP reservation and walk-in requests that have been waiting in the seating order
VIP
Reservation and walk-in requests where the party is designated as a VIP in the seating order
Table Dirty
Any table marked as Dirty
Table Paid
Any table marked as Paid
Server Check Count
Any server based on their current service check count (open and closed)
Server Cover Count
Any server based on their current service cover count
Server Efficiency
Any server based on their Server Efficiency Rating
Server Last Assigned
Any table based on the table’s current server assignment and the time since the server received a new table seating
- Click Save.
Parent topic: Dining Room Tables and Seating