Running Workstation Diagnostics
Workstation diagnostics assist in troubleshooting and testing the workstation’s connection to peripheral devices.
- Click the Launch PMC function key.
- On the Functions tab, click Device Diagnostics.
- To test cash drawers:
- To check the functionality of the cash drawers, click Open Cash Drawer 1 and Open Cash Drawer 2.
- To check the status of the cash drawers, click Status.
- To test the customer display:
- Click Write. A dialog box shows the number of lines currently on the customer display.
- To clear the customer display, click Clear.
- To change the display intensity:
- Click Current Intensity.
- To make the intensity lighter, click Lighter.
- To make the intensity darker, click Darker.
- To test the scale, place an item on the scale, and then click Get Scale Weight.
- To test the coin dispenser, click Dispense Change.
- To test the barcode scanner:
- Click Log Scanner Data.
- Scan a menu item, and then click OK.
- Click the Support tab, and then view the log files.
- To test the magnetic stripe reader (MSR):
- Click Log MSR Data.
- Swipe a card through the MSR, and then click OK.
- Click the Support tab, and then view the log files.
- To change Internet Protocol (IP) printer settings:
- Click IP Printers.
- Select a printer from the list, and then click Edit.
- (Optional) Enter a new Device Name.
- (Optional) To have the application dynamically assign IP addresses for the printer, select Use DHCP.
- (Optional) Enter the new Device IP Address, Device Subnet Mask, and Device Default Gateway.
- Click Update Printer to save the changes.
- To trace COM port information:
- Click Start COM Port Trace, enter the COM port number, and then click OK.
- To stop the port trace, clickStop COM Port Trace, enter the COM port number, and then click OK.
- To log the trace details, click Log COM Port Trace, enter the COM port number, and then click OK.
Related Topics
Parent topic: Manager Tasks for Workstation Reports and Procedures