2 Troubleshooting

Here is a list of the Simphony system’s log files and their location. If necessary, access the log files and review them for troubleshooting purposes.

Table 2-1 Log File Locations

Log Files	Log File Location Paths
EMC log folder	C:\Program Files\Oracle Hospitality\EMCClient\log
Workstation Simphony Ops log	C:\Micros\Simphony\WebServer\wwwroot\EGateway\EGatewayLog
Workstation CAL Package log	C:\Micros\Simphony\CALTemp\Packages\[package_name]\Setup_log.txt
CAPS on IIS Service Host log	<Drive letter>:\Micros\Simphony\IISCAPSServiceHost\EGatewayLog on the Service Host.
Android Workstation log	Can be accessed using the Property Management Console (PMC) by privileged staff.
Oracle Linux for MICROS Workstation log	If you can start operations on the device, log files can be accessed using the EMC or PMC by privileged staff here:/opt/oracle/simphony/WebServer/wwwroot/EGateway/EGatewayLog