Known Issues

5 Known Issues

The following issues are known for this Simphony release:

Table 5-1 Simphony Release 19.4 Known Issues

Module	BugDB	Jira Ticket #	Description
Workstations	N/A	FPS-31642	When configuring Simphony POS workstations in the EMC, they cannot be named (in the Name field) using solely numerical characters. Alpha characters must be included in each workstation’s naming convention. A combination of alphanumeric characters is supported.
Application Server Monitor Display Settings	33822502	N/A	When using a large monitor with the display resolution set to 1920 x 1080, and the Dots Per Inch (DPI) setting is set to 120, the EMC displays oddly, or does not display any information upon opening particular modules. Workaround: Access the Simphony application server, and using File Explorer, navigate to the EMC.exe file. Right-click the file and select the Compatibility tab. Click the Change high DPI settings button. Under the High DPI scaling override section, select the Override high DPI scaling behavior checkbox. Change the setting under Scaling performed by: heading to System and click OK. Click Apply.
Peripherals/Printing	N/A	FPS-52717	If a barcode or QR code exceeds the buffer length of 512 characters, Simphony ignores the first 512 characters and then continues scanning. For example, if the code length is 1,200 characters, Simphony ignores the first 1,024 characters (512 x 2), and then scans the remaining 176 characters.

Module

BugDB

Jira Ticket #

Description

Workstations

N/A

FPS-31642

When configuring Simphony POS workstations in the EMC, they cannot be named (in the Name field) using solely numerical characters. Alpha characters must be included in each workstation’s naming convention. A combination of alphanumeric characters is supported.

Application Server Monitor Display Settings

33822502

N/A

When using a large monitor with the display resolution set to 1920 x 1080, and the Dots Per Inch (DPI) setting is set to 120, the EMC displays oddly, or does not display any information upon opening particular modules.

Workaround:

Access the Simphony application server, and using File Explorer, navigate to the EMC.exe file.
Right-click the file and select the Compatibility tab.
Click the Change high DPI settings button.
Under the High DPI scaling override section, select the Override high DPI scaling behavior checkbox.
Change the setting under Scaling performed by: heading to System and click OK.
Click Apply.

Peripherals/Printing

N/A

FPS-52717

If a barcode or QR code exceeds the buffer length of 512 characters, Simphony ignores the first 512 characters and then continues scanning. For example, if the code length is 1,200 characters, Simphony ignores the first 1,024 characters (512 x 2), and then scans the remaining 176 characters.