Preface

Oracle MICROS Simphony is an enterprise transaction processing platform used by businesses that vary in size from single unit to global, franchised, multi-unit operations. A Simphony system manages different food and beverage operations models, including:

• Table service

• Quick service

• Fast casual

• Bar

• Drive-Thru

• Concessions

• Retail

Purpose

This Configuration Guide provides system administrators instructions to set up Simphony.

Audience

This document is intended for system administrators of Simphony.

Customer Support

To contact Oracle Customer Support, access the Customer Support Portal at:

https://iccp.custhelp.com/

When contacting Customer Support, please provide the following:

• Product version and program/module name

• Functional and technical description of the problem (include business impact)

• Detailed step-by-step instructions to re-create

• Exact error message received and any associated log files

• Screen shots of each step you take

Documentation

Product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.

Simphony eLearning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Hospitality Learning Subscriptions.

Revision History

Date	Description of Change
March 2023	Initial publication for Simphony release 19.5.
March 2023	Removed the Job Codes and Configuring Job Codes topics from the Employees and Privileges chapter. Updated the following topics in the Transaction Services chapter: Transaction Services Configuring Menu Item Definitions, Family Groups, and Condiment Group Names Consumer-Facing Settings Updated the Configuring the Givex Processor Address and Port topic in the XProcessor Gift Cards and Plug-ins chapter. Updated the Order Types topic in the Order Types chapter. Updated Configuring Effectivity Groups in the Discounts chapter. Added Configuring a Custom Page Template to the Workstation Touchscreen Pages chapter. Updated Configuring Languages in the Language Settings and Translation chapter.
April 2023	Updated Adding an Employee in the Employees and Privileges chapter. Updated XProcessor Extension Application Migration in the Loyalty and Gift Card Interfaces and Drivers chapter.
May 2023	Updated Configuring a Rear Marketing Display (RMD) in the Interfaces with Simphony chapter. Updated Adding Kiosk Clients in the Kiosks chapter. Updated Adding a Revenue Center in the Properties chapter.
June 2023	Updated Configuring Master Records for Menu Items in the Menu Item Master Records chapter. Updated List of Workstation PMC Reports in the Reporting chapter.
July 2023	Added Configuring a Luxury Tax (Retail Sales Items Only) to the Taxes chapter. Added Configuring EMC Display Scale Settings for Microsoft Windows Devices to the Introduction to Simphony chapter. Updated Configuring Order Types in the Order Types chapter. Updated Configuring Menu Item Classes in the Menu Item Classes chapter. Updated Configuring the Purge Order Threshold for Open Checks in the Guest Checks chapter. Updated the following topics in the XProcessor Gift Cards and Plug-ins chapter: Add XProcessor Configuration File to the Content Module Creating Givex Processor Operations Buttons Creating SVS Operations Buttons Updated the following topics in the Properties chapter: Adding a Property Adding a Revenue Center Updated Adding Kiosk Clients in the Kiosks chapter.
August 2023	Updated Configuring Languages in the Language Settings and Translation chapter. Added Configuring a High Amount Lockout (HALO) for Tenders to the Payment Tenders chapter. Updated Configuring a Printer in the Printers chapter.
September 2023	Updated the following topics in the Credit Card Interfaces chapter: Creating Credit Card Payment Buttons Configuring Cash Back Configuring Mail Order Telephone Order (MOTO) Configuring Activate, Issue, and Reload Gift Cards with SPI Creating SPI Gift Card Buttons Configuring the SPI Payment Driver Configuring the OPI Payment Module Added Configuring Zero-Payment Transactions to the Guest Checks chapter. Updated Activating the Extension Application for Order Information Service in the Transaction Services chapter. Updated Page Design in the Workstation Touchscreen Pages chapter. Updated CAPS Optimization for High Loads in the Check and Posting Service (CAPS) chapter.
October 2023	Added Configuring Reauthorization of Released Credit Card Authorization to the Credit Card Interfaces chapter. Updated Configuring a Printer in the Printers chapter.
December 2023	Added Device Information to the Enterprise Management Console chapter.
January 2024	Added Menu Item Field Security to the Employees and Privileges chapter. Updated the following topics in the Number Look Up (NLU) chapter: Number Look Up (NLU) Configuring Number Look Ups for Tender/Media Records Updated CAPS Optimization for High Loads in the Check and Posting Service (CAPS) chapter. Updated the following topics in the XProcessor Gift Cards and Plug-ins chapter: Configuring the Givex Host Adaptor Creating Givex Processor Operations Buttons
March 2024	Added Setting Auto Clock-Out and Clock-In When Changing Revenue Centers to the Employees and Privileges chapter. Updated Creating Menu Item Classes for Condiment Groups in the Condiments chapter.