Preface

Audience

This installation guide is intended for installers, programmers, technical support teams, product specialists, and others who are responsible for installing Oracle MICROS Simphony.

Customer Support

To contact Oracle Customer Support, access the Customer Support Portal at:

https://iccp.custhelp.com

When contacting Customer Support, please provide the following:
  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and all associated log files

  • Screen shots of each step you take

Documentation

Once Simphony has been installed, for information about accessing the Simphony Enterprise Management Console (EMC) or when performing Simphony upgrades on existing systems, see the Oracle Hospitality Simphony Post-Installation or Upgrade Guide, specifically the EMC Access Security chapter.

Product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.

Revision History

Date Description of Change

May 2023

Initial publication.