Launching and Closing a Support Session
You need to have the appropriate privileges to launch or close a support session.
Depending on your Simphony configuration, you can launch and close a support session from either the Property Management Console (PMC) or using function keys in POS operations.
Typically when launching and closing a remote support session, you are speaking on the phone with an Oracle Customer Support agent. The Oracle Customer Support agent can perform support tasks without disturbing your POS operations.
Parent topic: Remote Support