Preface
Oracle MICROS Simphony is a cloud-based point-of-sale (POS) solution that provides business management capabilities using a single tool with vast integration capabilities to property management systems, paperless kitchen display systems, credit card interfaces, and reporting applications.
Purpose
This User Guide explains the daily use of Simphony at the POS client.
Audience
This document is intended for Oracle MICROS Simphony workstation operators.
Customer Support
To contact Oracle Customer Support, access the Customer Support Portal at:
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Product version and program/module name
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Functional and technical description of the problem (include business impact)
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Detailed step-by-step instructions to re-create
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Exact error message received and any associated log files
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Screen shots of each step you take
Documentation
Product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.
Simphony Digital Learning
The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Oracle Food & Beverage Learning Subscription.
Revision History
| Date | Description of Change |
|---|---|
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March 2023 |
Initial publication for Release 19.5. |
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September 2023 |
Updated the Preface. Updated Redeeming Gift Cards in the Loyalty and Gift Cards chapter. |
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October 2023 |
Added Reauthorizing of Released Credit Card Authorization to the Check Payment chapter. |
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March 2024 |
Updated Clocking In and Out in the Start of Shift chapter. |
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October 2024 |
Updated Beginning and Closing a Check in the Guest Checks chapter. |