Examples of Capacity Scheduling Scenarios

There are nine examples that help to explain various KDS display output scenarios and how configuration of KDS Capacity Scheduling affects the output. In the example scenarios, there are two order devices: a Hot Prep and a Cold Prep. Both order devices have a capacity of 4.

Table 7-1 Order Devices and Capacity

Order Device	Capacity
Hot Prep	4
Cold Prep	4

Kids items and hot items both go to the Hot Prep order device. The cold items go to the Cold Prep order device. All items ending with A have a Capacity Usage of 1 and a Prep Time of 1 minute. All items ending with B have a Capacity Usage of 2 and a Prep Time of 2 minutes.

Table 7-2 Menu Items, Capacity Usage, and Prep Time

Menu Item Name	Capacity Usage	Prep Time (in minutes)
Hot Item A	1	1
Hot Item B	2	2
Cold Item A	1	1
Cold Item B	2	2
Kids Item A	1	1
Kids Item B	2	2

Scenario 1 – Order Does Not Exceed Capacity with Identical Items

One Order

• Hot Item A

• Hot Item A

KDS Display Outcome

• Both items are displayed immediately

The outcome is the same regardless of using KDS Capacity Scheduling.

Scenario 2 – Order Does Not Exceed Capacity with Different Items

One Order

• Hot Item A

• Hot Item B

KDS Display Outcome

• Hot Item B is displayed immediately

• Hot Item A is displayed 1 minute later

Scenario 3 – Order Does Not Exceed Capacity with Priority Item

One Order

• Hot Item A

• Hot Item B

• Kids Item A

KDS Display Outcome

• Hot Item B is displayed immediately

• Kids Item A is displayed immediately

• Hot Item A is displayed 1 minute later

Kids Item A has option 83 - Ignore KDS Prep Time (Capacity) enabled in the Menu Item Classes module. This makes Kids Item A display immediately so a child can be served right away.

Scenario 4 – Order Does Not Exceed Capacity with Modified Priority Item

One Order

• Hot Item A

• Hot Item B

• Kids Item A with Override modifier

KDS Display Outcome

• Hot Item B is displayed immediately

• Hot Item A and Kids Item A are displayed 1 minute later

Kids Item A has option 84 - Override Parent’s Ignore KDS Prep Time option enabled in the Menu Item Classes module, which overrides option 83 - Ignore KDS Prep Time (Capacity) in Scenario 3. Even though the kids items is a priority item, option 84 overrides that priority.

Scenario 5 – Order Does Not Exceed Capacity with Priority Item (TOGO)

One Order with Order Type: TOGO

• Hot Item A

• Hot Item B

• Kids Item A

KDS Display Outcome

• Hot Item B is displayed immediately

• Hot Item A and Kids Item A are displayed 1 minute later

Option 12 - Always Use KDS Prep Time is enabled in the Order Type Parameters module. Any priority items (that are using option 83) will be ignored. Because this order is To Go, all items need to be prepared at the same time for guest pickup.

Scenario 6 – Order Exceeds Potential Capacity of the Order Device

One Order

• 5 Hot Item A

• 1 Hot Item B

KDS Display Outcome

• 4 Hot Item As will display immediately (maximizing the number of items served at the same time)

• The remaining Hot Item A and Hot Item B will display after 1 minute

  • Temporarily exceeds the capacity of the Hot Prep station

  • Based on the predicted capacity

  • The Hot Item As are expected to have been bumped

The cook cannot prepare 6 items at the Hot Prep station at once (the order device only supports a capacity of 4), so the items are grouped to maximize the number of items that are served at the same time. The remaining items are served as soon as possible.

Scenario 7 – Order Exceeds Available Capacity of the Order Device

Order 1

• Hot Item A

• Hot Item A

• Hot Item A

Order 2

• Hot Item A

• Hot Item B

KDS Display Outcome

• Order 1 is displayed immediately

• Order 2 does not display until the cook bumps one Hot Item A from Order 1

  • Hot Item B will display first

  • Hot Item A will display 1 minute later

Order 2 does not display immediately as there is no capacity for it. The display needs to have capacity for the item that takes the longest time to prepare, and it needs to have predicted capacity for the item in the order that takes the shortest amount of prep time.

Scenario 8 – Order Exceeds Available Capacity of the Order Device

Order 1

• Hot Item A

• Hot Item B

Order 2

• Hot Item B

• Cold Item A

KDS Display Outcome

• Hot Item B from Order 1 is displayed immediately, then Hot Item A

• Order 2 does not display on either prep station until the cook bumps one item from Order 1

  • Hot Item B will display first

  • Cold Item A will display 1 minute later

Scenario 9 – Order Exceeds Available Capacity of the Order Device

Order 1

• Hot Item B

Order 2

• Hot Item A

• Hot Item B

KDS Display Outcome

• Order 1 is displayed immediately

• Order 2 begins displaying 1 minute later

  • Hot Item B will display first

  • Hot Item A will display 1 minute later

There is capacity immediately for Hot Item B of Order 2, but the cook needs to make sure that Hot Item A is also going to be prepared immediately. If Order 2 is sent immediately, the guests may need to wait another minute for Hot Item A to be prepared. Based on the predicted capacity, we know that after 1 minute has elapsed for Hot Item B preparation, (in other words, 2 minutes later), there is capacity for Hot Item A preparation. At the 3-minute mark, both items in Order 2 are displayed.