Launching and Closing a Support Session
On Linux KDS displays, you can use the on-screen KDS toolbars or the KDS bump bar to launch or close a remote support session from a KDS display.
Using the KDS Toolbar
-
On the KDS toolbar, click L RST to launch the remote support session.
-
The Support Session ID window displays a unique 12-character session ID.
-
Give the unique ID to the Remote Support Agent in order for them to proceed with the support session.
-
A blinking message on the bottom left of the screen indicates that there is an active remote session occurring on the KDS display.
-
On the KDS toolbar, click S RST to close the remote support session.
-
The Support Session ID window displays a message indicating that the support session has closed. The blinking message on the bottom left of the screen also stops, indicating that there is no longer a remote session occurring on the KDS display.
Using the KDS Bump Bar
-
On the KDS bump bar, click the designated launch remote support session button to launch the remote support session.
-
On the screen, the Support Session ID window displays a unique 12-character ID.
-
Give the unique ID to the Remote Support Agent in order for them to proceed with the support session.
-
A blinking message on the bottom left of the screen indicates that there is an active remote session occurring on the KDS display.
-
On the KDS bump bar, click the designated close remote support session button to close the remote support session.
-
The Support Session ID window displays a message indicating that the support session has closed. The blinking message on the bottom left of the screen also stops, indicating that there is no longer a remote session occurring on the KDS Display.
Parent topic: Remote Support