Uninstalling the Android Service Host

Starting with Simphony version 19.4, when performing Simphony upgrades to your system, you must first manually uninstall the previous version of the Simphony Android Service Host application from each of your Android devices. After an upgrade to your enterprise has been completed, you must install the latest version of Simphony Android Service Host Android Package Kit (APK) on each of your Android workstations.

To uninstall the Simphony Android Service Host application from an Android workstation:

1. Access your Android workstation and close the Simphony Android Service Host application using the Close button on the screen.
2. Enter your user authorization ID number, click OK, and then click Yes to close the confirmation prompt.
3. Press and hold the Simphony icon, press App info, press UNINSTALL, and then press OK to uninstall the application.

   Figure 12-13 Simphony Android Service Host Application Uninstall Window

   
   
   
4. Install the latest version of the Simphony Android Service Host APK on each Android workstation.

   See Installing the Android Service Host for information about installing the Simphony Android Service Host APK.