1. Release Notes
  2. Known Issues

5 Known Issues

The following issues are known for this Simphony release:

Table 5-1 Simphony Release 19.6 Known Issues

Module BugDB Jira Ticket # Description

Deployment - CAL/DCAL

36066887

FPS-104353

On Microsoft Windows Server 2019 machines, when you use a Microsoft Windows user account other than the built-in administrator account to run the CAL reboot command, the server does not reboot.

Workaround: Add the Microsoft Windows user account to the User Rights Assignment Shut down the system policy.

Application Server Monitor Display Settings

33822502

N/A

When using a large monitor with the display resolution set to 1920 x 1080, and the Dots Per Inch (DPI) setting is set to 120, the EMC displays oddly, or does not display any information upon opening particular modules.

Workaround:

  1. Access the Simphony application server, and using File Explorer, navigate to the EMC.exe file.

  2. Right-click the file and select the Compatibility tab.

  3. Click the Change high DPI settings button.

  4. Under the High DPI scaling override section, select the Override high DPI scaling behavior checkbox.

  5. Change the setting under Scaling performed by: heading to System and click OK.

  6. Click Apply.

Peripherals/Printing

N/A

FPS-52717

If a barcode or QR code exceeds the buffer length of 512 characters, Simphony ignores the first 512 characters and then continues scanning. For example, if the code length is 1,200 characters, Simphony ignores the first 1,024 characters (512 x 2), and then scans the remaining 176 characters.

Deployment

N/A

FPS-87212
Due to an issue with CEFSharp Version 108.4.130, when using a Workstation 8 running Oracle Linux for MICROS or Microsoft Windows and a Customer Facing Display (CFD), a warning message appears on startup in the following instances:

  • Workstation 8 (Oracle Linux for MICROS) with CFD connected: On first startup, the CFD shows the message.

  • Workstation 8 (Microsoft Windows) with CFD connected: On first startup, if you are using the HTML Dialogue Extensibility application, POS Operations shows the message.

The message appears only once. Click OK to continue.

EMC/Payments

36607387

FPS-111384

With the introduction of GuestPay, the Suggested Tip % values (18%, 20% and 25%) were pre-populated for all Order Type Parameters, which are automatically included in the SPI messages as of Simphony 19.6 to support the Dynamic Tip feature.

If the Payment Service Provider (PSP) supports this new feature, these values are then used for tip prompts on the payment device. To ensure the correct values are used, enter the desired Suggested Tip % entries in Order Type Parameters, or 0 to disable the feature.