Error Messages

The following table describes error messages that you might see on a workstation.

Message	Description
AT entry not allowed with percentage service charge	This message displays if you use the [@/For] key with a percentage [Discount] key or a percentage [Service Charge] key. You may only use the [@/For] key with an amount [Discount] or [Service Charge]. Press [Clear] to continue.
Authorizing employee does not have authority	This message displays when authorization is required and the employee ID that is entered is for an employee not privileged to authorize the action. Press [Clear] and enter a privileged employee’s ID number, or press [Clear] again to cancel the operation.
Authorizing employee is not in the correct employee group	This message displays within UWS Procedures if the operator attempts to access file information for an employee in a different Employee Group. Privileged employees may only access file information for employees in their own Employee Group. Press [Clear] to continue.
Auto service is already on	This message displays if you press an [Auto Service Charge] key when an auto service charge is programmed to automatically apply to all checks in this Revenue Center. Press [Clear] to continue.
Bank amount entry required	This message displays if you attempt to begin a transaction without declaring an opening bank amount for your cash drawer. Press [Clear] to continue. Enter the opening bank amount with a [Media Loan] type tendering key. On your system, this key may be labelled [Opening Bank], [Declare Cash], etc.
Add check to itself not allowed	This message displays if you type the number of the current open check and press an [Add/Transfer] key. For example, if you opened or picked up check #1234 (or the equivalent table number) and then entered 1234 (or the equivalent table number) and pressed [Add/Transfer], you would be trying to add check #1234 to itself. Press [Clear] and enter the correct check identification.
Cannot add checks with different order types	This message displays if you attempt to add a check to another check with a different order type. For example, you cannot add a check with the order type TO GO to a check with the order type EAT IN. To proceed, change the order type of one check to match the other, then begin again.
Cannot split check with allocated discounts	This message displays if the [Split Check] key is used on a check which has a subtotal discount which is an allocated discount. Press [Clear] to continue.
Cannot split item with modifiers	This message displays if a line has more than one of an item (for example, 3 Hamburgers), and the line has condiments (for example, Rare) and you attempt to void only 1 or 2 of this line item. If a line has consolidated menu items that have condiments, the menu items cannot be split. You must void the entire line, and post the menu items separately. Press [Clear] to continue.
Cannot split open priced item	This message displays if a line has more than one of an open priced item (for example, 3 Open Food), and you attempt to void only 1 or 2 of these items. Press [Clear] to continue. When a consolidated line is comprised of open priced menu items, you must void the entire line.
Cannot use with exemption	This message displays when you press a key other than a tendering key after using an [Exempt Tax] key or an [Exempt Auto Service Charge] key that requires a tendering key be pressed. Press [Clear] to continue. Press a tendering key; or, void the exemption.
Check not found	This message displays if you attempt to pick up a guest check using the [Pick Up Check By Number] key and enter the number of a check that is not in the Open Check File. Either a check with that number is already closed or has never been opened.
Check number already exists	This message may display under two conditions: a) If the system is programmed to allow the operator to assign check numbers and the operator enters the number of a currently opened check and presses the [Begin Check By Number] key; or, b) if the system is programmed to assign check numbers, the check counter has exceeded the upper limit for that UWS and the check numbers have cycled from the lower limit to the number of a check still open.
Check pickup required	This message displays if an operator presses a [Discount], [Service Charge], or [Tender/Media] key outside of a transaction. It also displays if an operator who is not privileged to begin a fast transaction presses a [Menu Item] key outside of a transaction. Press [Clear] to continue. Begin or pick up a guest check.
Service total of closed checks is not allowed	This message may display when you attempt to service total a check that you reopened using the [Reopen Closed Check] key. You can only tender the transaction after you have made any modifications using this key.
Condiment not allowed	This message displays if you attempt to add condiments to a menu item that is a member of a Menu Item Class that is not programmed to accept condiments.
Cover charge requires a preset amount service charge	This message appears if you attempt to enter either an open dollar amount Service Charge, or a percentage Service Charge, as a Cover Charge. Press [Clear] to continue.
Employee ID can not be found	This message displays if you enter either an Employee Number or Employee ID number, and the entry does not occur in the Employee File.
Employee inactive	This message displays if you enter the Employee Number of an employee whose Employee ID is zero.
Fast transaction cannot be service totaled	This message displays if you attempt to service total a fast transaction and your system is not programmed to allow this. You must tender and close the guest check on the system before beginning another transaction.
Final payment entry must be voided	This message displays if you attempt to modify a re-opened check that was closed with a final tender and change was due. You cannot modify the check until you void the tender using the line item void method.
Invalid SKU number	This message displays if the System is programmed to perform a Check Digit Verification on SKU entries and the number was entered incorrect. Press [Clear] to cancel.
Last item void not allowed	This message displays if you partially tender a guest check to a Property Management System (for example, through a room charge), then attempt to void the action. On completing the partial tender, the charge is automatically posted to the PMS computer, so a last item void is not allowed. To void an incorrect partial tender posted to a PMS, you must void as if it had been entered in a previous service round.
Magnetic card is the wrong type	This message displays if you swipe a card through the magnetic card reader that is of the wrong type. For example, you will receive this message if, during a tendering operation, you have swiped a magnetic card that is not a credit card.
Not allowed with menu item on hold	This message displays if you are using the hold and fire function, and you attempt to split, memo tender, or transfer this check before firing. Press [Clear] to continue. Fire the order and begin again.
No cash drawer assigned	This message displays if you use the [No Sale] key to open a cash drawer and there is no cash drawer assigned to you.
No employee assigned to cash drawer at this workstation	This message displays if there is an attempt to use the [Unasgn Csh Drawr] key when there are no employees currently assigned to any cash drawer. Press [Clear] to continue.
No items to repeat	This message displays if you press the [Repeat Round] key and no items from the previous service rounds are programmed to repeat. Menu items must be programmed to allow their use with the [Repeat Round] key.
No response	This message displays if the PMS has not responded to the 8700 System within the time limit set in the Interface File. Press [Clear] to continue, and try again. If this problem recurs, it may be caused by a problem with PMS communications, or it may indicate that the entry in the PMS Timeout field in the Interface File must be increased.
No sales to apply service charge to	This message displays if a [Service Charge] key is pressed and either of the following two conditions are in effect: ❏ No menu items have been posted that are programmed to add to the itemizers on which this service charge calculates. ❏ The itemizers have been cleared by a previously applied service charge.
Non Revenue Service Charge not allowed	This message displays if you attempt to post a service charge that is programmed as a Non-Revenue Service Charge while in a transaction. The service charge must be posted inside a transaction.
Non Revenue Service Charge not allowed	This message displays if you are in the Training Mode and attempt any of several actions that are not allowed in Training Mode (e.g., PMS posting, Credit Authorization, etc.).
Not allowed with closed check adjustment	This message displays if you attempt to make any changes to a closed check other than to change the tender type or the amount of the charged tip. You may adjust only the payment type or amount or the amount of a charged tip with the [Adjust Closed Check] key. Other items on a closed check may be added, removed, or changed using the [Reopen Closed Check] key.
Not allowed with fast transaction	This message displays if you press an [Add/Xfer Check] key during a fast transaction. This message also displays if you press the [Split Check] key during a fast transaction printing a line-by-line customer receipt.
Not allowed with non-revenue service charge posting	Non-revenue service charges must be tendered immediately, and for the exact amount. This message displays if you attempt to add detail entries after posting a non-revenue service charge, or if you attempt to overtender the check.
Not allowed with Reopened Check	This message displays if you press an [Add/Xfer Check] key after reopening a closed check. A check cannot be added to a reopened check. Press [Clear] to continue.
Not allowed with Transaction Void	This message may display in response to any of several actions that are not allowed after pressing [Transaction Void].
Number of guests entry required	This message displays if you are required to enter the number of guests each time you begin a check.
Out Of Menu Item	This message displays if you select a menu item that has been set to “unavailable” in the System. A manager or other privileged employee can change the menu item’s status through UWS Procedures.
Return not allowed	This message displays if, with a guest check active, you press the [Return] key and then attempt to return a detail entry other than a menu item, such as a discount, service charge, or tender.
Scale at zero	This message displays if the weight registered on an attached electronic scale is zero. Press [Clear] to cancel.
Scale calibration error	This message displays if the scale is not calibrated to zero. Press [Clear] to cancel.
Scale failure	This message may display if the User Workstation is not configurated properly or if there is a malfunction with the scale itself. Press [Clear] to cancel.
Scale response timeout	This message displays if a weighed [Menu Item] key is pressed and the User Workstation is expecting a weight signal (from the attached electronic scale) which is not received. Press [Clear] to continue.
Selected seat has no entries	This message displays if you enter a seat number (e.g., while splitting a check) that has no menu items entered for it and press the [Filter Seat] key.
Service Charge not found	This message displays if a number outside the range of service charge NLU numbers is entered when using a Service Charge NLU key. It will also display if a direct access service charge key is not correctly identified in the Discount/Service Charge File. The first case is usually simply an erroneous key strike. The second case is a programming error.
Service Charge that adds to guest count required	This message displays if your system is programmed to require a service charge that adds to the guest count for each check (this is usually a cover charge). Press the [Service Charge] key that adds to the guest count.
Sign-in not allowed, revenue center not found	This message displays if the Revenue Center to which the employee is linked in the Employee File is not included in the list of Revenue Centers that this UWS can access. The Revenue Center number displayed is drawn from the Revenue Center Configuration File.
Table already entered	This message displays if you are in a transaction with a check that already has a table number assigned and you attempt to use the [Table Number] key to assign a table number.
Table entry not found	This message displays when you attempt to begin, pick up, or transfer a check by table number and a table number is entered that is not listed in the Revenue Center’s Table File.
Tare weight is larger than item weight	This message displays if you enter a weight for a weighed menu item that is smaller than the tare weight (the weight of the empty packaging). Press [Clear] to continue. Enter the combined weight of the weighed menu item and its package.
Tender entry required	A Revenue Center may be programmed to require tendering in full after a partial tender. If you post a partial tender, and then attempt to do anything else but close this check, this message displays. Press [Clear] to continue. You may void the partial tender that was just entered, or you may fully tender the check.
Tender/Media not found	This message displays if the number entered with a [Tender NLU] key is outside the range of Tender/Media key sequence numbers defined in the Tender/Media File. It will also display if a credit card number has not been defined with a [Credit Card] key or a [Credit Card Lookup] key before pressing the [Credit Card Recall] key.
This operator is not allowed to begin a check	This message displays if you attempt to use the [Begin Check By Table] key or the [Begin Check By Number] key and you are not privileged to do so. Check with your manager to correct the situation.
Transaction cancel not allowed after charge posting	This message displays when you press the [Transaction Cancel] key when a PMS posting has already taken place in this service round.
Transaction cancel not allowed after splitting	This message displays if you press the [Transaction Cancel] key after using the [Split Check] key. You may only service total, print, or tender a split check.
Transaction void not allowed after entries made this round	This message displays if you attempt to use the [Transaction Void] key after entries have been made in this round.
Valid serving period required to begin a transaction	This message displays if the following conditions are in effect: ❏ The current Serving Period has expired. ❏ Revenue Center programming requires that a Serving Period be active in order to post sales. ❏ An operator attempts to begin a transaction. Press [Clear] to continue. A privileged employee must change the active Serving Period.
Void check not allowed after entries made this round	This message displays if you press the [Void Check] key in a service round after you have already made an entry in this round. The [Void Check] key must be the first key pressed at the beginning of a service round.
Void not allowed after FOR entry	This message displays if you attempt to use the [@/For] key twice in voiding a detail entry. For example, entering [3] [@/For] [5] [@/For] [Void] will generate this message. Press [Clear] to continue.
You are not assigned to a cash drawer at this workstation	This message displays when an operator, who has no cash drawer assignment, uses the [Unasgn Csh Drawr] key. Press [Clear] to continue.
You are already assigned to a cash drawer	This message displays when an operator, who is already assigned a cash drawer, uses the [Asgn Csh Drawr] key. Press [Clear] to continue.
You are not clocked in	This message displays if you attempt to sign in and you are required to clock in first. Press [Clear] to continue. Clock in before you sign in.
You are not currently assigned to this Revenue Center	This message displays if you attempt to sign in on a UWS that is permanently assigned to a Revenue Center other than your own, or whose list of available Revenue Centers does not include yours.