Preface

Oracle Simphony is an enterprise transaction processing platform used by businesses that vary in size from single unit to global, franchised, multi-unit operations. A Simphony system manages different food and beverage operations models, including:

  • Table service

  • Quick service

  • Fast casual

  • Bar

  • Drive-Thru

  • Concessions

  • Retail

Purpose

This Configuration Guide provides system administrators instructions to set up Simphony.

Audience

This document is intended for system administrators of Simphony.

Customer Support

To contact Oracle Customer Support, access the Customer Support Portal at:

https://iccp.custhelp.com/

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.

Simphony Digital Learning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Oracle Restaurants Learning Subscription.

Revision History

Date Description of Change

September 2024

Initial publication for Simphony release 19.7.

Added Delivery Connectors to the Order Channels and Types chapter, and updated Configure Menu Items (Deliveroo section).

Renamed the Guest Checks chapter to Transactions.

Updated Closed Guest Check Operations in the Transactions chapter.

Updated Menu Item Prices in the Menu Items chapter.

October 2024

Updated Configuring Tax Rates and Classes in the Taxes chapter.

Updated the following topics in the Order Channels and Types chapter:

  • Setting Privileges for Order Channels

  • Configuring Touchscreen Buttons for Order Channels

Added Extension Application Discount Bundle section to the Discounts chapter.

Added Extension Application Plug-in for Menu Item Information section to the Menu Items chapter.

Updated Configuring and Enabling Effectivity Groups in the Effectivity Groups chapter.

Updated Page Design in the Workstation Touchscreen Pages chapter.

November 2024

Removed revenue center master topics.

December 2024
Updated the following topics in the Order Channels and Types chapter:

  • Delivery Connectors

  • Information Required for Delivery Service Providers

Updated Configuring Use and Operations of a Cash Drawer in the POS Workstations chapter.

January 2025

Added the System Employee Maintenance section to the People and Privileges chapter.

Updated the Taxes topic.

March 2025
Updated the following topics in the Check and Posting Service (CAPS) chapter:

  • CAPS Configuration Methods

  • Configuring CAPS on Microsoft IIS

  • CAPS Optimization for High Loads (under Optional CAPS Configuration Tasks)

April 2025

Updated Add Delivery Connector in the Order Channels and Types chapter.

June 2025

Updated Location-Based API Requirements for Simphony Transaction Services Gen 2 in the Transaction Services chapter.

Updated the following topics for Delivery Connectors 24.3 in the Order Channels and Types chapter:

  • Information Required for Delivery Service Providers

  • Configure Menu Items (for each delivery service provider)

  • Configure Combo Meals (for each delivery service provider)

  • Add Delivery Connector (for each delivery service provider)

July 2025
Updated the following topics:

  • Operator Records in the People and Privileges chapter.

  • Property in the People and Privileges chapter.

  • Configuring Workstation Transaction Settings in the POS Workstations chapter.

Updated Configuring the Import/Export Service Privileges in the Importing and Exporting Data chapter.