SPI Messages
Message | Description |
---|---|
Acceptor Contact Acquirer, Security - Code 66 The transaction is declined. |
Collect the card and contact the card acquirer's securtity department for further instructions. |
Already Paid - Code 38 The transaction is declined. |
Pay at Table - the check has already been paid in full. |
Approved for Partial Amount - Code 10 The transaction is approved for a lesser amount. |
The transaction is approved for a lesser amount than requested. Obtain additional payment for the remaining amount. |
Approved, Update Track 3 - Code 16 |
N/A |
Approved, VIP - Code 11 The transaction is approved. |
This cardholder is identified as a VIP. |
Bank Not Supported By Switch - Code 31 The transaction is declined. |
The bank associated with the payment card account is not supported. Use a different payment. |
Cannot Complete, Violation of the LAW - Code 93 The transaction is declined. |
The requested transaction is illegal and can't be performed. |
Capture Card - Code 67 The transaction is declined. |
Collect the card. |
Card Acceptor, Contact Acquirer, Retain Card - Code 35 The transaction is declined. |
The card is not valid. Contact the acquirer and collect the card. |
Check is Opened (by other workstation) - Code 26 The transaction is declined. |
Pay at Table - the referenced check is open on another workstation. Close the check on the other workstation, then try again. |
Contact Acquirer Security Department, Retain Card - Code 37 The transaction is declined. |
Collect the card and contact the card acquirer's security department for further instructions. |
Cutoff in Progress - Code 90 The transaction is declined. |
The terminal is performing the day-end cutoff. Try again when the process is completed. |
CVV Validation Error - Code 82 The transaction is declined. |
The validation failed. Verify the information and try again. |
Do Not Honor - Code 5 The transaction is declined. |
Do not honor this card for payment and use a different payment. |
Duplicate Transaction - Code 94 The transaction is declined. |
The same transaction has already been performed. |
Error - Code 6 The transaction is declined. |
This is a generic error, no further detail is available. |
Exceeds Withdrawal Limit - Code 61 The transaction is declined. |
N/A |
Expired Card - Code 54 The transaction is declined. |
The payment card is expired. Use a different payment. |
Expired Card, Capture - Code 33 The transaction is declined. |
The payment card is expired. Collect the card. |
Format Error - Code 30 The transaction is declined. |
The message format is incorrect. |
Function Not Permitted to Cardholder - Code 57 The transaction is declined. |
The requested function is not permitted with this card. Use a different payment. |
Function Not Permitted to Terminal - Code 58 The transaction is declined. |
The requested function is not permitted on this payment device. Try on a different device. |
Function Not Supported - Code 40 The transaction is declined. |
The requested function is not supported with the payment support provider. |
Host or Switch Unavailable The transaction is declined. |
The terminal is unable to communicate with the host or switch. |
Incorrect PIN - Code 55 The transaction is declined. |
The entered PIN is incorrect. Try again. |
Insufficient Funds - Code 51 The transaction is declined. |
The account associated with this card does not have sufficient funds or credit to cover the transaction. Use a different payment. |
Invalid Card Number - Code 14 The transaction is declined. |
The card number is invalid. Re-enter or use a different card. |
Invalid Transaction - Code 12 The transaction is declined. |
This transaction type is not supported. |
Invalid Transaction RVC ID or Merchant Mismatch - Code 97 The transaction is declined. |
The payment device is registered to a different merchant than the Revenue Center is associated with. Correct the configuration and try again. |
Lost Card - Code 41 The transaction is declined. |
This card has been reported as lost. Use a different payment. |
No Action Taken - Code 21 The transaction is declined. |
The requested procedure was not executed. Try again. |
No Card Record - Code 56 The transaction is declined. |
N/A |
No Check Account - Code 52 The transaction is declined. |
N/A |
No Credit Account - Code 39 The transaction is declined. |
This card is not associated with a valid credit account. Use a different payment. |
No Investment Account - Code 44 The transaction is declined. |
N/A |
No Issuer - Code 15 The transaction is declined. |
The card is not associated with a valid issuer. Use a different payment. |
No Merchant - Code 3 The transaction is declined. |
The configured Merchant ID is invalid. Correct the configuration and try again. |
No Open Check On This Table - Code 24 The transaction is declined. |
Pay at Table - there are no open checks associated with the table number. Verify the information and try again. |
No Privilege to Perform Refund - Code 29 The transaction is declined. |
The signed in user does not have the privilege to perform a refund. |
Pick Up Card - Code 4 The transaction is declined. |
Collect the payment card, if possible. |
Pick Up Card, Special - Code 7 The transaction is declined. |
Collect the payment card, if possible. |
PIN Tried Exceeded - Code 75 The transaction is declined. |
The card holder has entered the wrong PIN too many times. Collect the card. |
PIN Tries Exceeded, Capture - Code 38 The transaction is declined. |
The card holder has entered the wrong PIN too many times. Collect the card. |
POS Cancel - Code 0 The transaction is declined. |
The transaction has been canceled from the POS. |
Posting Failure - Code 45 The transaction is declined. |
N/A |
Read Card Error - Code 0 The transaction is declined. |
The card could not be read. Try again or use a different payment. |
Re-enter Last Transaction - Code 19 The transaction is declined. |
The last transaction failed. Try Again. |
Refer to Issuer - Code 1 The transaction is declined. |
Contact the card issuer for more information. |
Refer to Issuer, Special -Code 2 The transaction is declined. |
Contact the card issuer for more information. |
Request in Progress - Code 9 The transaction is declined. |
Another request is being processed. Try again. |
Restricted Card - Code 62 The transaction is declined. |
The card has been restricted. Use a different payment. |
Restricted Card, Retain Card - Code 36 The transaction is declined. |
The card has been restricted. Collect the card. |
Stolen Card - Code 43 The transaction is declined. |
This card has been reported as stolen. Use a different payment. |
Suspected Fraud - Code 59 The transaction is declined. |
Fraud is suspected with this card account. Use a different payment. |
Suspected Fraud, Retain Card - Code 34 The transaction is declined. |
Fraud is suspected with this card account. Collect the card. |
Suspected Malfunction - Code 22 The transaction is declined. |
A technical error occurred and the transaction was not completed. Retry. |
System Error - Code 96 The transaction is declined. |
A technical error occurred and the transaction was not completed. Retry. |
Transaction Approved - Code 0 N/A |
Message is never displayed. |
Unable to Locate Record on File - Code 25 The transaction is declined. |
This error occurs when a transaction such as incremental authorization, finalization, void, or refund is referencing a previous transaction that can't be found or is otherwise not valid. Verify the information and try again. |
Unacceptable Transaction Fee - Code 23 The transaction is declined. |
N/A |
User Cancel - Code 0 The transaction is declined. |
The user has canceled the transaction from the payment device. |
User Not Found - Code 18 The transaction is declined. |
The configured user for this driver is invalid. |
User Not Login Yet - Code 27 The transaction is declined. |
Pay at Table - the user must log in first. |
User Response Timed Out - Code 0 The transaction is declined. |
The card holder didn't respond to the terminal prompt within the allocated time. Retry. |
Parent topic: Understanding Workstation Messages