Preface

Oracle Simphony is an enterprise transaction processing platform used by businesses that vary in size from single unit to global, franchised, multi-unit operations. A Simphony system manages different food and beverage operations models, including:

  • Table service

  • Quick service

  • Fast casual

  • Bar

  • Drive-Thru

  • Concessions

  • Retail

Purpose

This Configuration Guide provides system administrators instructions to set up Simphony.

Audience

This document is intended for system administrators of Simphony.

Customer Support

To contact Oracle Customer Support, access the Customer Support Portal at:

https://iccp.custhelp.com/

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.

Simphony Digital Learning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Oracle Restaurants Learning Subscription.

Revision History

Date Description of Change

February 2025

Initial publication.

March 2025
Updated the following topics in the Check and Posting Service (CAPS) chapter:

  • CAPS Configuration Methods

  • Configuring CAPS on Microsoft IIS

  • CAPS Optimization for High Loads (under Optional CAPS Configuration Tasks)

April 2025

Updated Add Delivery Connector in the Order Channels and Types chapter.

Removed Telemetry references.

Updated Transactions chapter topic.

Removed Fast Transactions topic from the Transactions chapter.

Moved Configuring the Cash Tender from the Currency chapter to the Payment Tenders chapter.

June 2025
Updated the following topics for Delivery Connectors 24.3 in the Order Channels and Types chapter:

  • Information Required for Delivery Service Providers

  • Configure Menu Items (for each delivery service provider)

  • Configure Combo Meals (for each delivery service provider)

  • Add Delivery Connector (for each delivery service provider)

Added certificate details to topic Location-Based API Requirements for Simphony Transaction Services Gen 2.

July 2025
Updated the following topics:

  • Operator Records in the People and Privileges chapter.

  • Property in the People and Privileges chapter.

  • Configuring Workstation Transaction Settings in the POS Workstations chapter.

Updated Configuring the Import/Export Service Privileges in the Importing and Exporting Data chapter.