Configuring Credit Card Transactions to Print Guest Checks and Customer Receipts

You can configure the printing of credit card guest checks (merchant vouchers) and customer receipts when workstation operators authorize and tender credit card transactions. Complete the steps below to allow the following items to print:

  • Guest Checks (merchant vouchers for the cardholder signature)

  • Customer receipts

Confirm the cardholder signature verification with your Payment Service Processor (PSP) before configuring Quick Service Limits. Cardholder signature verification prompts are forced by the PSP, and may appear for every transaction, even if the property is configured to not print merchant vouchers below a certain amount. This could leave a property in a situation where no signature is present, but the workstation operator is prompted to verify it.

  1. Select the Enterprise or location (property), click Configuration, and then click Tender/Media.
  2. Insert a new record or select an existing credit card, and select the Options tab.
  3. Click the Printing Options tab, and then select the following options:

    • 8 - Print Customer Receipt: Select to cause this key to force the printing of a customer receipt. Customer receipts do not print in revenue centers where the On Demand Customer Receipts option is enabled.

    • 54 - Print 2 Guest Checks/Receipts: Select to print two guest checks or receipts for the Tender/Media.

    • (Optional) 55 - Prompt for 2 Guest Checks/Receipts: Select to prompt to confirm printing two guest checks or receipts when using this Tender/Media.

  4. Click Save.
  5. Repeat Steps 1 through 3 for each credit card tender record.

    If multiple properties exist and each property has different credit card tenders (not inherited from the Enterprise), you need to configure the printing options separately for each property.

  6. Select the revenue center, click Setup, and then click RVC Parameters.
  7. Click the CA/EDC tab (Credit Card Authorization/Electronic Draft Capture), and then select 7 - Print Two Credit Card Vouchers: Select to print two credit card vouchers when using a CC Authorize key. Deselect to print one voucher.
  8. Click Save.

Parent topic: Credit Card Interfaces