MOP Branding and Operations

Configure Brand Colors

  1. Open Customize Experience, and then select Branding.
  2. Select the default theme or a custom theme.
  3. For a custom theme, enter the primary and secondary brand colors as six-digit hexadecimal values, such as #294820.
  4. Select Use Store Name for the supported text logo configuration.
  5. Save your changes as a draft, and then preview the results.

The editor includes an option to select a custom logo, but uploading a new logo is not currently supported. Custom font configuration is not covered in this guide.

Maintain Restaurant Information

  1. Select Restaurant Information, and then select Restaurant Information.
  2. Edit the restaurant name, optional subtitle, street address, country, state where available, city, ZIP code, and telephone number. Changing the country clears the previously selected state.
  3. Enter a valid international telephone number. Use the country calling code selector, if applicable.
  4. Save your changes as a draft, and then preview the results.

The restaurant name appears in the ordering header. When Use Store Name branding is selected, an enabled subtitle appears below the restaurant name.

The information drawer displays the restaurant’s configured address, clickable telephone number, opening hours, and accepted payment methods, depending on the selected display settings.

To configure the information drawer:

  1. Select Restaurant Information, and then select Display Restaurant Information.
  2. Enable or disable Display Restaurant Information to show or hide the Info option in the ordering header.
  3. Choose whether to display the banner, location, telephone number, opening hours, and payment methods in the information drawer.
  4. To add or replace the information banner, enable Banner, and then select a PNG, JPG or WebP image file up to 2.5 MB. Wait for the upload to complete.
  5. Save your changes as a draft, and then preview the information drawer.
  6. Select Publish to make the changes available to customers, and then verify the information on the published ordering site.

The information drawer displays the payment methods configured for Pickup orders.

The opening hours displayed in the information drawer follow the shared opening schedule. If separate schedules are configured for Dine In and Pickup, the system uses the Dine In hours. If Dine In is not configured, the system uses the Pickup hours.

Restaurant Opening Hours

Restaurant opening hours determine when the revenue center is open for business. Configure these hours in the Opening Hours editor.

Menu periods, configured through Set Hours, determine when specific menu items and their associated prices are available to customers.

Menu periods do not define or extend the revenue center’s opening hours.

Schedule Purpose
Menu Periods Determine when items and their specific prices are visible in the menu.
Restaurant Hours Define when the revenue center is open for business.
  1. Open Restaurant Information, and then select Opening and Closing Hours.
  2. Enable opening hours and add a schedule, or edit an existing schedule.
  3. Choose whether to use the same opening hours for all order types or configure separate hours for each order type.
  4. Select the operating days.
  5. Choose whether to use the same opening hours for the selected days or configure different hours for each day.
  6. Enter the opening hours using the AM/PM controls. Add additional time intervals as needed.
  7. Save the schedule, and then save your changes as a draft.
  8. Preview the schedule, select Publish to make the changes available to customers, and then verify the opening hours in the customer ordering experience.

You can configure separate opening hours for Dine In and Pickup when these order types are enabled. Existing schedules remain editable even if the associated order type is disabled or its availability cannot be retrieved.

For schedules that extend past midnight, review the time intervals carefully and verify that the opening hours work correctly across both days.

Enable Order Types

Use Order Types to configure the fulfillment options available to customers during checkout.

Dine In and Pickup are two fulfillment options that use the same Simphony order type. Both support on-premise ordering:

Both options use the same Simphony order type reference, so separate order types are not required. Enabling Dine In, Pickup, or both determines which fulfillment options customers can select in the ordering widget. For Dine In orders, customers must provide a table or location identifier during checkout to ensure that staff deliver the order to the correct location.

  1. Open Ordering Setup, and then select Order Types.
  2. Enable Dine In, Pickup, or both.
  3. Ensure that at least one order type is enabled.
  4. Select Save, and then verify the available options in the ordering widget preview.

Pickup Consume Here is a separate QR code context that does not require a table or location identifier.

Create and Manage QR Codes

Use QR Codes to create and manage QR codes that customers can scan to access the ordering experience for a specific location or fulfillment option.

  1. Open Ordering Setup, select QR Codes, and then select Create QR Code.
  2. Enter a name for the QR code for internal identification.
  3. Select the QR code type and location subtype.
  4. Choose whether to use a single QR code for all locations or separate QR codes for location ranges, where supported.
  5. If using location ranges, enter an optional prefix and specify the first and last values in each range.
  6. For Other, enter a custom location name. For Pickup Consume Here, enter guest instructions; this subtype uses the same QR code for every guest.
  7. Review the QR preview, and then select Save.
  8. Use Activate or Deactivate to control the availability of the saved QR code.
  9. Download the QR code as a PDF, and then scan it with a customer device to verify that it works correctly..

The following location subtypes are available:

These subtypes identify the ordering context associated with the QR code. Selecting Room Service does not automatically enable room charge payments.

Location Range Requirements

When configuring QR codes for location ranges:

Manage Existing QR Codes

You can edit, activate, deactivate, download, or delete saved QR codes.

The QR Codes list also supports selecting multiple codes for downloading or deleting them together.

Before confirming a deletion, verify that you have selected only the QR codes you intend to remove.

Configure Alcohol Controls

Use Alcoholic Beverages in Customize Experience to configure how alcoholic beverages are displayed and to set purchase limits. Use the alcohol controls on the RVC Mappings page to manage operational availability.

Configure Alcoholic Beverage Settings

  1. Open Menu, and then select Alcoholic Beverages.
  2. Enable alcoholic beverages if you want to make them available for ordering.
  3. To limit the number of alcoholic beverages per order, enable the per-order limit and enter a whole number of 1 or greater.
  4. Save your changes as a draft, and then verify the alcohol settings and purchase limits in the customer ordering experience.

Manage Alcohol Availability

To change the operational availability of alcoholic beverages, select Enable Alcohol or Disable Alcohol for an eligible Active connection on the RVC Mappings page.

You can update alcohol availability for up to 100 eligible Active connections at a time. If some updates fail, review the results for each connection to identify which changes were successful.

Alcohol Availability Override

The Disable Alcohol action on the RVC Mappings page overrides the published alcohol settings in Customize Experience.

When alcohol availability is disabled through RVC Mappings, alcoholic beverages remain unavailable for ordering even if they are enabled in Customize Experience.

Use the alcohol controls on the RVC Mappings page to manage operational availability. Use Customize Experience to configure the published alcohol settings and per-order purchase limits.

Suspend, Reactivate, or Delete a Connection

Suspend or Reactivate a Connection

To suspend an Active connection, select Suspend, and then confirm the action. To reactivate a Suspended connection, select Activate, and then confirm.

After completing the action, refresh the mappings list and verify that the connection status has been updated.

You can suspend or reactivate up to 100 eligible connections at a time. All selected connections must have the status required for the chosen action.

Delete a Connection

Deleting a connection removes or deactivates the MOP restaurant, credentials, QR code destinations, and customizations associated with the revenue center. Existing QR codes associated with the deleted configuration can no longer be used for customer ordering.

To delete a connection:

  1. Select Delete for the connection you want to remove.
  2. Review the confirmation message and verify that the correct revenue center is selected.
  3. Confirm the deletion.
  4. Refresh the RVC Mappings list and verify that the connection has been removed.

Reconfigure a Deleted Connection

If you add a previously deleted revenue center again, you must configure it as a new connection. Previous customizations are not restored.

To restore customer ordering for the revenue center:

  1. Add the revenue center as a new connection.
  2. Configure the required credentials and connection settings.
  3. Create the required QR code destinations.
  4. Complete the configuration in Customize Experience.
  5. Publish the new settings.
  6. Test the customer ordering experience to verify that the connection works correctly.

Use Legal Information to configure the Terms of Use, Privacy Policy, and Cookies Policy displayed in the customer ordering experience.

  1. Open Customize Experience, and then select Legal Information.
  2. Select Terms of Use, Privacy Policy, or Cookies Policy.
  3. Choose whether to display the policy as text or a hyperlink.
  4. Enter the policy content or hyperlink details. Hyperlinks must use a valid HTTP or HTTPS URL.
  5. Save your changes as a draft, and then verify the policy links in the preview.
  6. Select Publish to make the changes available to customers, and then verify the links on the published ordering site.

The information drawer displays the configured links for Terms of Use, Privacy Policy, and Cookies Policy.

Customize Marketing Opt-In Text

Use Marketing Opt-In to customize the marketing consent text displayed to customers during checkout.

Customizing the Marketing Opt-In text changes only the consent wording displayed during checkout. It does not affect the visibility of checkout fields or consent controls, which personal information fields are required, or what customer information is collected.

  1. Open Customize Experience, select Legal Information, and then select Marketing Opt-In.
  2. Edit the Marketing Opt-In text to customize the consent wording displayed during checkout.
  3. Preview the checkout experience to verify the text, formatting, and any included links.
  4. To restore the original wording, select Restore default text.
  5. Select Save, and then publish the changes to make the updated text available to customers.