MOP Troubleshooting and Reference

Common Configuration Issues

Symptom	Action
MOP configuration is missing in Simphony Home	Verify the customer’s environment and confirm that the MOP role is enabled in the EMC under FLM Modules.
Required location or revenue center is missing	Verify the user’s location access permissions and confirm which connections are available to the user.
STS options cannot be loaded	Verify the selected revenue center and the required STS credentials. Correct any invalid values, and then try again.
Connection stays In Progress or shows Attention Needed	Refresh the page and review Connection Summary, if available. Verify that the connection setup is complete before testing orders.
A row action is missing	Verify the connection status and confirm which actions are available for the connection.
Customize Experience does not open	Verify that the connection is Active and that Customize Experience is available.
Publish asks for the current draft to be saved	Save the current editor changes and the shared draft, and then publish again.
Payment method is unavailable	Verify the configured payment gateway, country, currency, and payment methods supported by the provider.
Tips cannot be saved	Enter three percentage values, each between 0 and 100.
Set Hours cannot be applied to a selection	Select up to 100 eligible Active connections that share a common menu tag.
Hours saved but the menu is unchanged	Review the menu reimport status and wait for the import to complete before validating the results.
A bulk action partly succeeds	Review the successful, failed, and unconfirmed results. Refresh the page before determining which actions need to be retried.
A save reports a conflict or uncertain result	Reload the saved configuration before making additional changes.
The session expires	Sign in again, reload the relevant page, and verify the saved settings before retrying the action.
A gift card connection cannot be saved	Enter the Client ID, Client Secret, and Access Token URL, and then save the changes again.
A gift card amount is rejected	Enter an amount greater than zero, with no more than two decimal places, that does not exceed the available gift card balance or remaining order total.
Gift cards are unavailable at checkout	Verify the published gift card settings and connection configuration, and then use a payment method other than Apple Pay or Google Pay.
Alcohol remains unavailable after enabling it in Customize Experience	Verify whether Disable Alcohol is active for the revenue center. This operational setting overrides the published alcohol configuration.
An upload provides no usable save flow	This procedure is not supported. Follow the supported configuration steps provided in this guide.

Glossary

Term	Meaning in This Guide
Revenue Center (RVC)	A Simphony revenue center connected to MOP.
Connection	The association between a Simphony RVC and its corresponding MOP restaurant configuration.
Dine In and Pickup	Two on-premise fulfillment options that share the same Simphony order type: Dine In for table delivery and Pickup for counter collection.
Simphony Transaction Services (STS)	The STS connection uses Generation 2 credentials.
SLU Number	The Simphony lookup reference selected for menu category configuration.
Tender Media	The Simphony reference used to record the payment tender.
Menu Tag	A tag used to select imported items and configure menu periods.
Customize Experience	The editor for the selected connection’s customer ordering experience.
Draft	Saved customization that can be previewed before the shared settings are published.
Publish	The action that publishes the saved Customize Experience settings, making them available to customers.
Set Hours	Allows you to configure the time periods when tagged menu items and their associated prices are displayed to customers.
Opening Hours	Defines the hours when the revenue center is open for business, configured in Customize Experience.

Keep This Guide Current

Review and update this guide whenever connection procedures, permissions, editor fields, save and publication processes, payment options, QR code functionality, or customer ordering behavior changes.

Ensure that the relevant chapters accurately reflect the configuration procedures and functionality available to customers.