Column Descriptions

The following table describes the columns in the My Case Idle Duration Per State – Statistical Overview report:

Table A-33 My Case Idle Duration Per State – Statistical Overview

Table Heading	Column Heading	Measure
Case Routing	State Routed From	Case Routing.State Routed From
Case Routing	Avg Duration Case Idle Per Routing	Case Routing.Avg Duration Case Idle Per Routing
Case Routing	Min Duration Case Idle	Case Routing.Min Duration Case Idle
Case Routing	Max Duration Case Idle	Case Routing.Max Duration Case Idle