Column Descriptions

The following table describes the columns in the Duration Case Idle Per State - Statistical Overview report:

Table A-65 Duration Case Idle Per State - Statistical Overview

Table Heading	Column Heading	Measure
Case Routing	State Routed From	Case Routing.State Routed From
Case Routing	Min Duration Case Idle (Days)	Case Routing.Min Duration Case Idle
Case Routing	Max Duration Case Idle (Days)	Case Routing.Max Duration Case Idle
Case Routing	Avg Duration Case Idle Per Routing (Days)	Case Routing.Avg Duration Case Idle Per Routing