Duration Case Read Per State – Statistical Overview

This report displays an overview of statistics on the durations cases were read, meaning opened in read-only mode. These statistics are shown at the workflow state level.

This report can be used to view the average, minimum and maximum durations cases were read per workflow state.

For more information, see:

• Audience
  
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• Dimensions
  
• Supplementary Prompts
  
• Reports Referenced
  
• Reports Referencing This Report
  
• Column Descriptions