Column Descriptions
The following table describes the columns in the Duration Case Idle Per State - Statistical Overview report:
Table A-65 Duration Case Idle Per State - Statistical Overview
Table Heading | Column Heading | Measure |
---|---|---|
Case Routing |
State Routed From |
Case Routing.State Routed From |
Case Routing |
Min Duration Case Idle (Days) |
Case Routing.Min Duration Case Idle |
Case Routing |
Max Duration Case Idle (Days) |
Case Routing.Max Duration Case Idle |
Case Routing |
Avg Duration Case Idle Per Routing (Days) |
Case Routing.Avg Duration Case Idle Per Routing |
Parent topic: Duration Case Idle Per State – Statistical Overview