E2B Follow-up Acceptance for Closed or Locked Cases

• If you try to accept follow-up information for a closed or locked case, the system prompts you to unarchive or unlock the case for processing after entering the password and acceptance notes.
• If the case is in archived state while you are accepting the report, the system displays the Case Re-open Dialog to enable you to open the case.
• If the case is in locked state while you are accepting a report, the system displays the Case Unlock Dialog to enable you to unlock the case.
• After you reopen the case, the system accepts all updates as defined in the follow-up information you selected.
• If you do not have permission to reopen an archived or locked case, the system displays the following message:
• You do not have permission to Re-open an Archived/Closed case or Locked Case.
• If you select multiple open, locked, or archived cases or if you do not have permission to open the case, the system skips the cases.
• The system does not create follow-up actions for cases that it accepts automatically.