Remove an sFTP User Account

1. Navigate to Oracle Health Sciences Support, at https://hsgbu.custhelp.com/.
2. Click Login, and then enter your user credentials.
3. Click My Requests.
4. In the upper left side of the screen, click Change Requests.
5. In the upper right side of the screen, click Create a new Change Request.
6. In the SFTP User Access tile, click Create a Request.
7. From the Category drop-down, select Change - Cloud Infrastructure > Infrastructure Services > SFTP > User > Remove, and then click OK.
8. In the Select Customer drop-down, either type the name of your company in the search field or select it from the list, and then click OK.
9. In the Select Product drop-down, select Argus Safety, and then click OK.
10. In the Business Service drop-down, select the relevant server name, and then click OK.
11. In the Action drop-down, select Other, and then click OK.
12. From the Oracle Internal radio buttons, select No.
13. In the Environment drop-down, select the relevant environment, and make sure your selection is consistent with the value you selected in the Business Service drop-down above.
14. In the Summary field, enter a short description of your request.

    Example: Remove sFTP user <user name> from <environment>.

15. In the Description field, enter a detailed description of your request.
16. In the sFTP path field, enter the relevant sFTP path.
17. Select appropriate values from the Severity and Implementation Window drop-downs.
18. In the Date Required By field, select a value from the calendar.
19. Click Submit.