Load dictionaries

To upload a dictionary file to Argus, you need to create a change request ticket in HSGBU Customer Support Portal.

1. Log in to the HSGBU Customer Support Portal.
2. On the upper-right side of the screen, click Switch to old portal.

   Note:

   A new Oracle Health Sciences Support Cloud portal is currently rolled out, while the old portal is still available. Until the new portal is completely functional, all the information presented in this guide about the customer support portal is referring to the old portal.
3. On the upper-side menu, click Change Requests.
4. Under the menu bar, on the right side of the screen, click Create a new Change Request.
5. On the Application Install/Change/Re-setup/Uninstall tile, click Create a Request.
   The screen Submit a request to our hosting team appears.
6. From the Category drop-down list, expand Change - Cloud Environment, then Application, and select Setup.
7. In the Select Customer drop-down, either type the name of your company in the search field or select it from the list, and then click OK.
8. From the Customer drop-down list, search for your company's name and select it from the list.
9. From the Product drop-down list, select Argus Safety.
10. From the Business Service drop-down list, select the name of the server where you want to load the dictionary files.
11. From the Action drop-down list, select Other.
12. From the Oracle Internal radio buttons, select No.
13. From the Environment drop-down list, select the environment where you want to load the dictionary files, and make sure your selection is consistent with the value you selected in the Business Service drop-down above.
14. In the Summary field, enter a short description of your request.

    Example: Load <WHO DRUG|MEDDRA|MedDRA J> dictionary in <environment>.

15. In the Description field, enter a detailed description of your request. Make sure you specify if the dictionary files are located on an sFTP server or they are attached to the change request.
16. If you have uploaded the dictionary files to an sFTP server, enter the location in the sFTP path field.
17. In the Additional Contacts field you can enter one or more email addresses to be notified about this change request, separated by a semicolon.
18. Select appropriate values from the Severity and Implementation Window drop-down lists.
19. In the Date Required By field, select a value from the calendar.
20. If you want to attach the dictionary files to the change request, under Attach Documents, click Choose File, and then browse for your files.

    Note:

    You can attach ticket files with a maximum size of 20 MB to the change request. If your file exceeds 20 MB, you will need to upload it to a sFTP server location that you specify in the sFTP path field.
21. Click Submit.

The Oracle team will upload the provided dictionary files to Argus.

Note:

• After the dictionary is uploaded, you need to select it in the Argus Console, so that it is available for coding.
• You need to create one change request ticket per environment, for one dictionary. Therefore, to upload a dictionary file to the Production, Development, and Validation environments, you need to create three change requests tickets in total.