View the Error Log

To view the error log for information about errors that occurred during case processing:

1. From the Utilities drop-down menu, go to Logs > View Error Log.
2. To search for error logs based on pre-defined or custom date ranges, in the Search Conditions section, enter a value, and click Search.

   The search results appears in the Total Number of Rows section.

3. Locate the error log you want to view, and click to view the error message text.
4. Click the Zoom icon to view the complete text.