Obtain a Product Verification Pack

To obtain a PVP, you need to create a change request ticket in HSGBU Customer Support Portal.

1. Log in to the HSGBU Customer Support Portal.
2. On the upper-right side of the screen, click Switch to old portal.

   Note:

   A new Oracle Health Sciences Support Cloud portal is currently rolled out, while the old portal is still available. Until the new portal is completely functional, all the information presented in this guide about the customer support portal is referring to the old portal.
3. Under the menu bar, on the right side of the screen, click Create a new Support Request.
4. From the Customer drop-down list, search for your company's name and select it from the list.
5. From the Product drop-down list, select Argus Safety.
6. From the Business Service drop-down list, a business service or No Value.
7. From the Oracle Internal radio buttons, select No.
8. From the Environment drop-down list, select the environment type.
   If you select Other or Not Sure, enter the URL of the application in the Application URL/Website Address field.
9. From the Severity drop-down list, select 4 - Low.
10. From the Issue Category drop-down list, select General Inquiry.
    If you have a ticket reference number that corresponds to this request, enter it in the Alternative ref number (if applicable) field.
11. In the Summary field, enter your request as a short text.
12. In the Description field, provide the SFTP access details to a remote folder where the Oracle support team can copy the requested PVP files.
13. In the Additional Contacts field you can enter one or more email addresses to be notified about this request, separated by a semicolon.
14. Click Submit.
    You will receive an email confirmation of your submission.