Reset an sFTP user password

To reset an SFTP user password, you need to create a change request ticket in HSGBU Customer Support Portal.

1. Log in to the HSGBU Customer Support Portal.
2. On the upper-right side of the screen, click Switch to old portal.

   Note:

   A new Oracle Health Sciences Support Cloud portal is currently rolled out, while the old portal is still available. Until the new portal is completely functional, all the information presented in this guide about the customer support portal is referring to the old portal.
3. On the upper-side menu, click Change Requests.
4. Under the menu bar, on the right side of the screen, click Create a new Change Request.
5. On the SFTP User Access tile, click Create a Request.
   The screen Submit a request to our hosting team appears.
6. From the Category drop-down list, expand Change - Cloud Infrastructure, then Infrastructure Services, SFTP, User and select Change.
7. From the Customer drop-down list, search for your company's name and select it from the list.
8. From the Product drop-down list, select Argus Safety.
9. From the Business Service drop-down list, select the name of the server where you want this change.
10. From the Action drop-down list, select Other.
11. From the Oracle Internal radio buttons, select No.
12. From the Environment drop-down list, select the environment where you want to reset the sFTP user password, and make sure your selection is consistent with the value you selected in the Business Service drop-down above.
13. In the Summary field, enter a short description of your request.

    Example: Reset sFTP user password for <user name> in <environment>.

14. In the Description field, enter a detailed description of your request.
15. In the Additional Contacts field you can enter one or more email addresses to be notified about this change request, separated by a semicolon.
16. In the sFTP path field, enter the relevant sFTP path.
17. Select appropriate values from the Severity and Implementation Window drop-down lists.
18. In the Date Required By field, select a value from the calendar.
19. Click Submit.