Enter general information
The General tab captures the case information in categorized sections for category-specific information. It also enables you to enter or view information such as the type of report, literature information, and so forth.
- If a priority has not been assigned to a case, the Case Priority field is hidden.
- If a case owner has been assigned to the case, the name of the case owner appears at the top of the Case Form.
For more information, see: