Verify that the database configuration file for the Oracle Argus Insight database defines the following database parameter values:
GLOBAL_NAMES
Value of parameter GLOBAL_NAMES must be same in Oracle Argus Safety and Oracle Argus Insight (either TRUE for both or FALSE for both).
If GLOBAL_NAMES is set to TRUE, the Database Name
reflected in the table GLOBAL_NAME, must have the same domain for
both Oracle Argus Safety and Oracle Argus Insight databases (like, us.example.com).
NLS_LENGTH_SEMANTICS = CHAR
TNS Name for Oracle Argus Safety Database must be present in the Oracle Argus Insight Database Server (and vise-versa) > tnsnames.ora file at the
following path:
...\network\admin\tnsnames.ora
Restart the database instance to reflect the changes.